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(...) See if you can bend the ear of a reporter who deals with this sort of issue. LEGO prides themselves on great customer service, i.e. public relations. If LEGO is brought to task publically for this kind of behavior which so dramatically favors (...) (22 years ago, 14-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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(...) I will only use this as an absolute last resort. I'm still trying via several channels to get the message to SOMEONE in the chain of command that this behavior is inexcusable. *I* don't want to harm the LEGO company's reputation. I like LEGO (...) (22 years ago, 15-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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Laura: Please keep us informed as to you progress (or lack thereof). I have been reading your "saga" with great interest and I want to know if you can get this resolved. I'm sure others are interested as well. Good luck! Tim "Laura Gjovaag" (...) (22 years ago, 17-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story - News
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(...) Today our receiving clerk got an unexpected phone call from a LEGO representative, apologizing for the problem and LEGO's previous unwillingness to fix it. They promised to immediately send out the correct case of sets, and credited us for the (...) (22 years ago, 29-Jun-02, to lugnet.lego.direct, lugnet.dear-lego)
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