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quite shocking considering how liberal and helpful their S@H Customer Service is. why the same practice and consideration isn't true for their retail shops is beyond me. of course this could be an isolated case. have you tried calling back and (...) (22 years ago, 12-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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(...) We tried. Several times. We've talked with a number of different people. It is apparently their policy that small shops NEVER get backorders filled, even if the reason for the backorder is a mistake on their part. I have no problem with "no (...) (22 years ago, 14-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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(...) See if you can bend the ear of a reporter who deals with this sort of issue. LEGO prides themselves on great customer service, i.e. public relations. If LEGO is brought to task publically for this kind of behavior which so dramatically favors (...) (22 years ago, 14-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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(...) I will only use this as an absolute last resort. I'm still trying via several channels to get the message to SOMEONE in the chain of command that this behavior is inexcusable. *I* don't want to harm the LEGO company's reputation. I like LEGO (...) (22 years ago, 15-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story
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Laura: Please keep us informed as to you progress (or lack thereof). I have been reading your "saga" with great interest and I want to know if you can get this resolved. I'm sure others are interested as well. Good luck! Tim "Laura Gjovaag" (...) (22 years ago, 17-Jun-02, to lugnet.lego.direct)
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| | Re: LEGO - Small shop horror story - News
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(...) Today our receiving clerk got an unexpected phone call from a LEGO representative, apologizing for the problem and LEGO's previous unwillingness to fix it. They promised to immediately send out the correct case of sets, and credited us for the (...) (22 years ago, 29-Jun-02, to lugnet.lego.direct, lugnet.dear-lego)
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