Subject:
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Re: The January 2002 catalog contains an error... Still!
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Newsgroups:
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lugnet.lego.direct
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Date:
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Wed, 6 Feb 2002 08:34:38 GMT
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Viewed:
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898 times
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At least you get a catalogue. I've not received a catalogue with any of my S@H
orders. I've emailed requesting one and was told there wasn't an Australian
one, but they said they'd send me a European one, but nothing ever came. It
would seem to me that you'd want to give a customer spending 100s of dollars a
catalogue to help them spend even more!
Specifically, it would be really nice to have a catalogue in order to use the
code numbers to order multiple items on one screen as the download times can
be phenomenally slow. It took nearly 3 hours for us to place an order before
Christmas, having to go through it page by page.
Similarly when I enquired why items listed as available on the WWW site were
"cancelled" on my S@H order when the parcel arrived, I was told they'd look
into it, but never got an answer. Given the cost of shipping to Australia, you
aren't going to place another order just to get the "cancelled" items, so I
would have appreciated a bit of follow-up on why this happened.
Having said that, S@H is a Very Good Thing, but when you are half a world away
from the distribution centre and hence unlikely to phone them due to the cost,
it would be nice if they could follow through on email.
Kerry
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