Subject:
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Re: Behind the curtains - LEGO Factory AFOL Project Team
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Newsgroups:
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lugnet.lego
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Date:
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Thu, 18 Nov 2004 03:02:44 GMT
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Highlighted:
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(details)
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7058 times
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In lugnet.lego, Terry Prosper wrote:
-- snip tons of good stuff --
Thanks for the long response. Not much to follow-up on, save this one thing:
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I’m not sure I can explain why you should be happy. I can try to explain the
significance, and hope that makes you happy. I know the color change has had
a deep and harsh effect on you, and that you are upset to this day. I’m not
sure I’ll/we’ll ever be able to do anything to get you saying “I love and
respect the LEGO Company again”. If I’m wrong, please let me know.
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You are wrong. I could and hope I will learn to respect and love the company
again. But for this, I think AFOLs (and i don’t mean me, I’m not as good as
some AFOLs I see here day after day like Jon Palmer or Eric Sophie to name
only two) have to be treated with way more respect. This means telling us in
advance what is coming up if we will be affected by it. It means promising
(and keeping those promises) that color or such significant issues won’t be
changed again without a fair warning so we can stockpile. It means above all
being treated not as a small market, but as a small partner in the way that we
make free publicity for the products. I don’t know of any other company that
can claim they have such a strong community-based adult fanclub.
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You make very good points. Think what you will about the company, but when you
think of me personally, know this:
I joined the LEGO Company 4 years ago in the early days of LEGO Direct. It’s
been fun, it’s been tough, and it’s been one of the most difficult and mentally
challenging jobs I’ve ever had.
I’ve worked my tail off every day (most weekends included) to carry the word of
the AFOLs to all corners of the company. I spent countless hours, day, night,
weekend trying to come up with ideas to make AFOLs happy. I’ve tried to place
myself in every part of the company to know as much as is possible about what’s
going on.
I’ve not once lied to AFOLs, or exaggerated something I know to be something
else. I’ve had a strong and unbroken philosophy of maintaining an “open and
honest relationship” with the AFOLs and AFOL community.
Are we going to mis-step? Yep. Am I going to be able to catch and react to
absolutely every issue AFOLs might possibly object to? Doubtful. Most days, I
feel like the CIA or FBI... it doesn’t matter if I catch 4 million problems,
it’s that one slipping through that’s all anyone remembers. But hey, that’s the
job. And I love it.
The color change was bad news, and a major mis-step. I’ve apologized, I’ve
mentioned that people inside the company now realize the effect it had and it’s
had a big impact. Like the CIA’s results, however, you won’t see them unless
something goes wrong. And if I’m doing my job right, nothing goes wrong.
To say that we’ve not made progress is to not fully understand where we were
starting four years ago. I know much of this is hard to see, and I know you’re
seriously uninterested in trusting me, but all I can say is... “trust me”.
Jake
---
Jake McKee
Community Liaison
LEGO Community Team
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Message has 2 Replies:
 | | Re: Behind the curtains - LEGO Factory AFOL Project Team
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| (...) Oh well, I tried. I honestly tried to give it a chance, but seriously, how could I take this whole thing seriously after a post like this? I complain about the way The LEGO Company treats us and all you answer back is that you are working (...) (20 years ago, 19-Nov-04, to lugnet.lego, FTX)
| | | Re: Behind the curtains - LEGO Factory AFOL Project Team
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| Hi Jake: In the past you've been commendably willing to address my concerns directly, despite the particular role that I fill here on LUGNET. I can't really address any of Terry's comments, but I wanted to offer a few points that I think might (...) (20 years ago, 19-Nov-04, to lugnet.lego, FTX) !
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Message is in Reply To:
| | Re: Behind the curtains - LEGO Factory AFOL Project Team
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| (...) Hello Jake For once, we're on the same page :-) Text IS a bad media to express our emotions and feelings. As I was reading your answer to my post I had to keep in mind your warning about you not being upset at all, as some answer or comments (...) (20 years ago, 17-Nov-04, to lugnet.lego)
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