Subject:
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Re: Does Lego S@H have an internal communication problem??????
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Newsgroups:
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lugnet.lego
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Date:
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Fri, 12 May 2000 11:59:47 GMT
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Viewed:
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1376 times
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In lugnet.lego, Steve Martin writes:
> In lugnet.lego, Kevin Loch writes:
> > In lugnet.lego, Adam Andersen writes:
> > > I think this posting is important to LUGNET users, and LEGO Investors
> > > alike.
> >
> > Huh? LEGO is a private, family owned business.
> >
> > > I called the Lego S@H today and I mentioned a product that I read about on
> > > LUGNET and the representative had no idea what I was talking about. Namely
> > > Brad Justus, the Senior Vice President of Lego Direct had provided this
> > > information to LUGNET. I don't want to point fingers, or start rumors, but
> > > I feel strongly about the ability for LEGO and S@H to execute and be
> > > profitable. My concern is that why are there posts being made, regarding
> > > internal LEGO information, that the S@H representatives are not aware of? I
> > > do not want anyone to take this post the wrong way, but I do hope it's taken
> > > seriously.
> >
> >
> > What product? The S@H reps are *very* good at taking orders for
> > available products. What are you talking about?
> >
> > KL
>
> I'd have to agree. The S@H reps have been consistantly the friendliest and
> most with it phone reps I've ever called. They will patiently try old set
> number after old set number to see if they might have gotten in something I've
> looked for. In my experience, they will always take old catalog numbers and
> give the lower price. I couldn't ask for better service. Not to mention you
> can call 24/7.
>
> Steve Martin
> lugnet member #57
I have to patently agree. I have often thought that S@H should open a web
site and simply post most of the information (availability, specials, etc.)
and allow ordering via the web. The only thing that has ever stopped me from
being more vocal about it is the fact that I realize they might have to let go
of some of those very nice people because of the loss of phone orders. Who
says their isn't a price to progress.
As far as S@H not knowing what other parts of Lego is doing, I think you've
defined the excellent communication qualities of just about every major
corporation in the world. I routinely find out about my own company's new
projects not through internal memos, but from the investor information
bulletin I receive from from my brokerage.
Matt
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