Subject:
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Re: Big Brother is Watching (and reading, too!)
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Newsgroups:
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lugnet.general
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Date:
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Sun, 24 Oct 1999 04:14:57 GMT
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Viewed:
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1164 times
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What they should do is not allow trivial spare parts orders, that would
run them into the ground. They should allow true bulk orders, of BOX
quantities (like the boxes the modelers and MIT get). They could set
a reasonable market price for these boxes, considering that selling them
in those units would require minimal effort. That way serious hobbyists
could get the parts they need at a reasonable cost (or in many cases just
get them at all) and it wouldn't be an unreasonable burden to TLG.
Thoughts?
KL
In lugnet.general, Mike Poindexter writes:
> Well, it only took one day after my posting and a very friendly person (who
> asked me to keep her name off this newsgroup) from Lego Systems called me and
> wanted to let me know that (this is paraphrased from memory):
>
> "You had posted something on the Internet in a newsgroup about giving the name
> of the person you spoke to at Lego to a Gary Istok and I just wanted to let
> you know that Carlene ... is no longer handling the bulk purchases" (or
> something to that effect).
>
> At first, I thought they canned her for not being very helpful, but I was
> mistaken. The lady I originally was dealing with was a higher up in Shop at
> Home and I have now been forwarder to another person in Customer Relations (I
> think). Anyway, I have a name and an address that we can send mail to asking
> for bulk purchases to be allowed. I will post it after I get the person's
> permission, as I don't want to upset any apple carts, since I still need my
> apples.
>
> What I did get from this is a couple of things:
>
> #1 - Lego does read Lugnet and apparently either check it regularly or just
> happened to step in the day after my post. Quite a conincidence if they just
> happened upon it.
>
> #2 - They don't want this to become bad press. This would explain switching
> it to customer relations. I personally feel like we should just keep turning
> up the heat until they allow bulk purchases.
>
>
> I had been told that some of the pieces I wanted, they didn't know where they
> came from. Well, really, they would know if they walked into their production
> facility. Those big machines that eat ABS tablets and churn out BURPs and
> town jr. elements, that is where the pieces I want came from.
>
> I have been told that they are not set up to be able to fill requests like
> mine. I have been to the model shop in Carlsbad. Where did they get their
> elements, K-Mart? I don't see them sorting bricks. They get them from Lego.
> That means that they CAN fill orders like mine. It just means that they
> choose to do it for the model shop and not for me, which is their choice. But
> I will not be told that they can't do something like that when I cah show that
> they can and have.
>
> I have been told that the parts are not available. I will wait. I have
> waited 14 years for a bunch of transparent light blue 2x4 bricks. The model
> shop got them soon enough for the opening of Legoland CA.
>
> They can keep giving excuses until they are "Maersk light blue" in the face.
> People will still know the truth. That Lego can do bulk sales, but chooses
> not to.
>
> I will keep pursuing this path until I can finally get the bricks I am looking
> for. When I get through to them, I will try to convince the powers that be to
> open the door to all who want to purchase thousands of a specific element and
> have no way to get them.
>
> Any leads people could give me would be greatly appreciated, as I fear I am
> exhausting my options rather quickly.
>
> Mike Poindexter
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Message has 1 Reply:
Message is in Reply To:
 | | Big Brother is Watching (and reading, too!)
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| Well, it only took one day after my posting and a very friendly person (who asked me to keep her name off this newsgroup) from Lego Systems called me and wanted to let me know that (this is paraphrased from memory): "You had posted something on the (...) (25 years ago, 22-Oct-99, to lugnet.general)
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