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In lugnet.general, Nathan Todd wrote:
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I recently ordered from Lego for the purpose of getting some of the free gold
bricks... When I recieved my order the gold bricks appeared on the packing
list but not in the box. “No prob” I thought I’ll just contact Lego. The
reply I got said that while “ The success of any company depends greatly on
the product loyalty of people just like you. That is why it is always a
source of great concern when we hear from a consumer indicating
disappointment in any aspect of our Company. I have forwarded documentation
of your comments to our Promotional Team for their review” they couldn’t
send me a replacement set of gold bricks. I find this a bit odd. I respect
“while supplies last” but if on entering your order (and paying) you are told
you will recieve one (I would have cancelled the order otherwise) and it
appears on the packing list, aren’t you entitled to a little more than “I
have forwarded documentation of your comments to our Promotional Team for
their review” ?! While I have been angry about the colour change, and
decreasing brick quality I have always respected Lego’s needs, but I have
never dealt with a company that does this!
Nathan (a heavy and now disgruntled Lego consumer, see below)
Visit my brickshelf gallery:
(pic=link)
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I’ve raised this with Jake and the ambassadors. I think it’s important that TLG
keeps its promises, especially that the contents of the box agrees with what is
written on the packing list.
The response you were given is less helpful than I’ve previously had with Shop
at Home orders or when phoning or emailing about missing parts in sets.
Mark Bellis
LEGO Ambassador
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Message has 2 Replies:
 | | Re: A bit ticked!
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| (...) Well I should follow this up... after some more contacting Lego very kindly sent me a 4105 tub, which I have just received. Fair Play to them... Thanks for your help! God Bless, Nathan Visit my brickshelf gallery: (URL) (pic=link) (19 years ago, 15-Nov-05, to lugnet.general, lugnet.dear-lego, FTX)
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Message is in Reply To:
| | A bit ticked!
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| I recently ordered from Lego for the purpose of getting some of the free gold bricks... When I recieved my order the gold bricks appeared on the packing list but not in the box. "No prob" I thought I'll just contact Lego. The reply I got said that (...) (19 years ago, 27-Oct-05, to lugnet.general, lugnet.dear-lego, FTX) !
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