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I recently ordered from Lego for the purpose of getting some of the free gold
bricks... When I recieved my order the gold bricks appeared on the packing list
but not in the box. “No prob” I thought I’ll just contact Lego. The reply I got
said that while “ The success of any company depends greatly on the product
loyalty of people just like you. That is why it is always a source of great
concern when we hear from a consumer indicating disappointment in any aspect of
our Company. I have forwarded documentation of your comments to our
Promotional Team for their review” they couldn’t send me a replacement set of
gold bricks. I find this a bit odd. I respect “while supplies last” but if on
entering your order (and paying) you are told you will recieve one (I would have
cancelled the order otherwise) and it appears on the packing list, aren’t you
entitled to a little more than “I have forwarded documentation of your comments
to our Promotional Team for their review” ?! While I have been angry about the
colour change, and decreasing brick quality I have always respected Lego’s
needs, but I have never dealt with a company that does this!
Nathan (a heavy and now disgruntled Lego consumer, see below)
Visit my brickshelf gallery:
(pic=link)
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Message has 1 Reply:
 | | Re: A bit ticked!
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| (...) I've raised this with Jake and the ambassadors. I think it's important that TLG keeps its promises, especially that the contents of the box agrees with what is written on the packing list. The response you were given is less helpful than I've (...) (19 years ago, 27-Oct-05, to lugnet.general, lugnet.dear-lego, FTX)
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