Subject:
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Re: Poor Service to Toy Shops = No Lego
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Newsgroups:
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lugnet.dear-lego
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Date:
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Thu, 6 Jun 2002 11:53:49 GMT
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Viewed:
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2392 times
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This doesn't sound like too good of a situation. Maybe LEGO in the US can
take a look at how LEGO Australia operates. In over 1 year Ozbricks has
never had one cancelled order and the guys at LEGO Australia have everything
under complete control so you can be sure if you order something you will
get it as promised.....
I was considering opening in the US under another name (Ozbricks is for
Aussies), it will be interesting to see the response from LEGO...
Regards,
Michael Golaszewski
michael@ozbricks.com
In lugnet.dear-lego, Matt Hein writes:
> In lugnet.lego.direct, Jeremy Scott writes:
>
> [lots of snipping today...]
>
> I've had similiar experience myself when it comes
> to finding sets I *absolutely* need to have, but
> it turns out the idiots back at the shipping plant
> cancelled because of no apparent reason...
>
> When I was going to buy myself an Explorien Starship
> (oh, I don't know when, maybe about three years ago),
> It turned out that the local TRU had just ran out of
> stock, so being the inquisitive person I am, decided
> to ask when the next shipment would come in.
>
> The clerk told me to wait about two weeks for the new order.
>
> So, after waiting two weeks (in which I could have
> possibly found another Explorien Starship, If I was
> locky enough), I returned back to TRU, and guess what?
> They still had not received their shipment...
> (what's going on here?)
> The clerk again told me to wait a week, so I figures I
> would go and wait yet another week for the ever
> elusive set...
>
> Hmm...it doesn't take a rocket scientist to figure out
> what happened next...seems Lego retail cancelled the
> order for the Exploriens lot, so in essence, the TRU
> lost my business entirely, and Lego group lost out
> on another customer.
>
> Since then, I haven't purchased a Lego product from a
> TRU, or any other store, partially because of poor selection,
> and some really dismal product lines. (where have the
> decent space or castle sets been? I haven't seen a
> feasible space line since '96! Not counting star wars...)
> (maybe I consider it a personal boycott...)
>
> Anyway, I don't really get why Lego is acting so
> arrogant with their product lines, refusing shipments
> and such. Isn't the whole purpose of business to
> Make Money? Now, I can relate to why they only sell
> to the larger chains, but isn't it important to sell to
> smaller retail chains as well, such as the local hobby
> shop, and such?
>
> Seriously, I haven't seen a train model, a decent town
> line, or anything appealing on the local TRU shelves for
> quite a while, and going to the hobby shop for and
> model is out of the question, so the whole situation
> boils down to one point.
>
> Lego should seriously consider reorganizing their retail
> infrastructure.
>
> I know it would probably take a tremendous amount of
> capital to do so, but If they were to reorganize, perhaps
> we would see a reverse in such a trend (although it wouldn't
> exactly happen overnight), and perhaps Lego wouldn't have
> to grip about losing money. (not to count mounting
> lossses in customers)
>
> Trust me on this one, it's not about a loss of interest
> in the product, but a loss of convenience to buy it,
> a severe lack of stock, and company willingness to
> sell the product.
>
> <<_Matt Hein_>>
> Lugnet No. 1112
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Message is in Reply To:
 | | Re: Poor Service to Toy Shops = No Lego
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| In lugnet.lego.direct, Jeremy Scott writes: [lots of snipping today...] I've had similiar experience myself when it comes to finding sets I *absolutely* need to have, but it turns out the idiots back at the shipping plant cancelled because of no (...) (22 years ago, 2-Jun-02, to lugnet.dear-lego)
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