Subject:
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Re: Lego Direct (was Re: Georgia LEGO Outlet is Cool!)
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Newsgroups:
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lugnet.dear-lego
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Date:
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Mon, 27 Mar 2000 22:04:00 GMT
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While I expect that in a discussion of this length no one will read this, here
goes:
I see two sides to this argument. One, Larry and whoever else wants to keep
there arrangement intact, ensuring the greatest satisfaction. The other side,
including myself (even though this time I would not have bought anything),
wants access to this elusive market.
Larry and Mike (among others) propose that the "have-nots" should have
purchased more last time the Outlet had prices so they would have been called.
False thinking since this system always reward the more spend happy customers -
a very elite few.
Every retail outlet I have worked at has always stresed good customer service
and along with that customer satisfaction. I would argue that the way things
worked this time served neither purpose. Customer satisfaction doesnt directly
relate to profit. Profit only relates to Company satisfaction...a very
powerful force in an economic driven society.
From the managers point of view, he did well since he moved product he might
not of moved if Larry had not bought. He did this with minimal effort on his
part and should be quite pleased. However, he screwed his other customers with
this "insider trading type atmosphere." This destroys customer relationships.
Now, in an ideal Larry, Mike, and Tom (and whoever else joins there
bandwagon), this doesnt matter since they are the only customers. But, if in
the off chance, the Manager gets in 100 or more of some item that even the
deep pocketed individuals don't want or cannot afford (oh, the dread :), then
who is he going to sell them to - The 50 or so other customers that have
bought from him in the past....I think not! Personally, if time in time out, I
was unable to take advantage of any of this guys deals due to being out of the
elite loop, then I would tell him to shove them were the sun dont shine. Get
it. He has pissed off the customers he might need some day. Not smart business.
Also, Larry proposes that someone can get to the top of this list by buying
his way in. Not possible, unless someone was in on the ground floor, since
every subsequent purchase has been of the "insider" type source.
However, there is no convenient way to settle this or make things fair. The
manager does well and Larry does well. So, who can complain? The big wigs of
business have successfully done business...who cares about the little people,
right?
Now for my point, I can fully see Larry and co.'s side of the argument.
However, from a business standpoint, I believe the manager has made a mistake.
It is obvious that the have's want this to cont. Who could convince them
otherwise? Maybe God...if you believe in him. My biggest problem with this
situation is the insider trading. There are reasons that the SEC cracks down
on this in the stock market. If the information is known publicly (in this
case it was not), I have no problem with those cases...as has been the
situation in the past. However, elite insider trading constitutes in no way
fair and equal access to goods and services. Fair lego purchases is not
communistic (whatever Moron said that should shut up....flame if you want and
I am sure you will). Our society has not been capitalistic since the turn of
this century. Why? Fair access to goods and services. Why did the gov brake up
the monopolies at the beginning of this century? Fair access to goods and
services. Why does the gov. try Microsoft in an anti-trust hearing? Fair
access to goods, services, and markets. Shall I go on? Yes, I think I shall.
Insider trading, monopolies, and such kill competition and prevent fair access
to markets. The US Economic system is trained on this fact. Why pressure the
Japanese into giving us access to there markets? Fair access. Simple enough.
This is what bugs me about this situation more than anything else.
Lastly, this is not a rant on anyone, save the manager of the Lego Outlet.
Also, I have failed to consider the people (myself included) who he wont ship
to due to proximity. Another elitist problem in itself.
Craig Livingston
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Message has 3 Replies:
 | | Re: Lego Direct (was Re: Georgia LEGO Outlet is Cool!)
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| (...) Well, not sure which Mike you're talking about, but I personally wasn't called. I personally would like to have gotten some more 6078's. But I personally don't mind that someone else got the call before or instead of me. The only thing I (...) (24 years ago, 27-Mar-00, to lugnet.dear-lego) !
| | | Re: Lego Direct (was Re: Georgia LEGO Outlet is Cool!)
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| (...) I will... (...) But why should the "system" *not* reward the "more spend happy customers"? Larry spends a whole lot of money at the Outlet. The manager of the outlet has a job: sell LEGO. He is able to do this job *and* do a favor for a good (...) (24 years ago, 27-Mar-00, to lugnet.dear-lego) !
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Message is in Reply To:
| | Re: Lego Direct (was Re: Georgia LEGO Outlet is Cool!)
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| "Larry Pieniazek" <lar@voyager.net> wrote in message news:Fs2Jow.4z7@lugnet.com... (...) points. (...) clue. (...) call (...) a web (...) Juno, (...) it's (...) Them (...) Them (...) after (...) called (...) inbound. I (...) right? So (...) people (...) (24 years ago, 27-Mar-00, to lugnet.dear-lego)
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