 | | Re: Reply 6: Issues vs. Mistakes
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(...) I don't get it. How has the situation changed since Jake stated that the company wouldn't be switching back? We knew (unless Jake was flat-out-lying, which I seriously doubt was happening) that the people responsible for the color change, and (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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(...) I'm keeping out of the color discussions, but I can answer this one. The 'Beige' on the list IS what we know as Tan. At LEGO, this color is known both as 'Brick Yellow' and also 'Beige' - color number 05 on the LEGO color chip pallette. Quite (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) For me, you've just lost your credibility. You're saying one thing in one post--'it's all about the communication--if they just said they're sorry but they can't change it now due (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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Dear Leonard, Just a small correction and addition here: The "American Mindset" annotation relates to the example of Davids experience with Lego fixing a problem, and how exited he was that they actually did this, not to the starting paragraph. (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 6: Issues vs. Mistakes
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David Eaton wrote: > Actually, is that true? At the time, was JVK in a position to reverse > the color change? He wasn't the CEO back then. IIRC he was a vice > president of some sort? Was he even in charge of that division of > Lego? I honestly (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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