| |
In lugnet.trains, Ed McGlynn writes:
> Be aware that if you sign in with an existing account, you don't get the
> free shipping on >$99 - at least that was my experience. If you enter
> shipping/billing info during checkout without logging in, you will got free
> shipping on orders over $99.
Just x-posting this in case there are other non-train folk who fail to
stumble upon this useful info.
Maggie C.
|
|
| |
In lugnet.trains, Maggie Cambron writes:
> In lugnet.trains, Ed McGlynn writes:
>
> > Be aware that if you sign in with an existing account, you don't get the
> > free shipping on >$99 - at least that was my experience. If you enter
> > shipping/billing info during checkout without logging in, you will got free
> > shipping on orders over $99.
>
> Just x-posting this in case there are other non-train folk who fail to
> stumble upon this useful info.
>
> Maggie C.
Quick update - I ran into the problem again on the website and realized that
all orders were experiencing problems applying discount codes with the >$99
free shipping deal. I was messing with session cookies at the time I posted
above, and may have stumbled into a temporary correction. I called S@H and
placed and order there, and they reported that they were indeed experiencing
problems with the website not accepting multiple discount codes, and expect
to correct it today. As a matter of fact, the order system that the rep was
using also experienced the same problem, but she had a way to manually
override that and correct it real-time.
I'm not sure if this is just for the application of the TS022 code w/free
shipping, or if it applies to a general application of any multiple of
codes, but that would be nice, wouldn't it?
Anyway, nice to hear that they (S@H) are aware of the problem and working to
fix it instead of the usual standard in other customer service industries
whereby they shrug and take your money anyway.
Ed
|
|
| |
In lugnet.trains, Ed McGlynn writes:
> In lugnet.trains, Maggie Cambron writes:
> > In lugnet.trains, Ed McGlynn writes:
> >
> > > Be aware that if you sign in with an existing account, you don't get the
> > > free shipping on >$99 - at least that was my experience. If you enter
> > > shipping/billing info during checkout without logging in, you will got free
> > > shipping on orders over $99.
> >
> > Just x-posting this in case there are other non-train folk who fail to
> > stumble upon this useful info.
> >
> > Maggie C.
>
> Quick update - I ran into the problem again on the website and realized that
> all orders were experiencing problems applying discount codes with the >$99
> free shipping deal. I was messing with session cookies at the time I posted
> above, and may have stumbled into a temporary correction. I called S@H and
> placed and order there, and they reported that they were indeed experiencing
> problems with the website not accepting multiple discount codes, and expect
> to correct it today. As a matter of fact, the order system that the rep was
> using also experienced the same problem, but she had a way to manually
> override that and correct it real-time.
>
> I'm not sure if this is just for the application of the TS022 code w/free
> shipping, or if it applies to a general application of any multiple of
> codes, but that would be nice, wouldn't it?
>
> Anyway, nice to hear that they (S@H) are aware of the problem and working to
> fix it instead of the usual standard in other customer service industries
> whereby they shrug and take your money anyway.
I noticed this a while back and gave Jake a heads-up; he forwarded it to
their web team to look at. The problem is with any discount code; it will
only apply discounts from that one, and not others. That may well be on
purpose, to prevent some of the coupon-combo abuse that can happen on
websites. What I e-mailed Jake about is that any catalogue code applied
(even if there's no discount associated) prevents any Web Specials from
applying.
James
|
|
|
