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 LEGO Company / LEGO Direct / 2497
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Subject: 
Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
Newsgroups: 
lugnet.lego.direct
Date: 
Tue, 8 May 2001 17:24:22 GMT
Viewed: 
416 times
  
Jake McKee wrote:

Also, I wanted to mention one general note about online ordering through
Shop At Home. In order to avoid overselling products and having to cancel
orders once a product is sold out, there is a cut off when the product
inventory reaches a certain point.

I'm very sorry to say, this feature is *not* working.

I placed my order for some of the spare parts packs early on May 3,
all of which (except 5162) were listed as "Available".
(5162 was listed as "Backordered").
In fact, they remained listed as "Available" for many hours after
I placed my order.

I just now got an email stating these items are no longer available:

5138 Castle Accessories
5393 Hats and Wigs
5187 Bricks with Groove and Garage Panels
5162 Fences and Gates

and my order was being *Cancelled* and replaced by a new "P" series
order without these items.

I am really suspicious that I got knocked to the back of the queue
for some reason and I am wondering why.  Did anyone else get a
cancellation notice like this?

Jake, right now I am a *very* unhappy customer.

/Charles Eric McCarthy/



Message has 2 Replies:
  Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
 
(...) Ahh, you've been "WBed" (1)... Obviously the web ordering does not interface with a live inventory, which means that it can oversell. The service packs were going fast enough that a "buffer" doesn't help. Fortunately, I think the phone orders (...) (23 years ago, 8-May-01, to lugnet.lego.direct)
  Re: Garage Doors Cancelled! (was Re: Trains, Garage Doors and more, oh my!)
 
You are not alone. Let the cancellations begin.... Steve (...) (23 years ago, 8-May-01, to lugnet.lego.direct)

Message is in Reply To:
  Trains, Garage Doors and more, oh my!
 
Wow, now this was a crazy week! This is a week that will forever live in garage door infamy! Some interesting info I found out this week: 1. New Mass Customized trains! They were live in Europe, but are now live in the US as well! Check them out at (...) (23 years ago, 4-May-01, to lugnet.lego.direct)

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