Subject:
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Colour change: The best way to screw the Lego values
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Newsgroups:
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lugnet.general, lugnet.lego
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Date:
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Thu, 6 May 2004 10:44:11 GMT
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Viewed:
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9489 times
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Jake,
Again, it is not against you but those who made the decision.
Jake McKee wrote:
> First off, when did I (or anyone from LEGO) ever previously say we were locking
> colors and no changes would ever be made? I don't recall ever having done that.
> And I'm not sure our corporate values make any stance about never changing our
> core system in any way. (In fact, if they did, since the values were developed
> well before the LEGO system, we wouldn't have a LEGO system at all)
Just for reference, freshly from the lego.com site:
"Quality for the LEGO Company is about product quality, ethical values
and a consistency in all of our actions that engenders an ongoing
feeling of trust." (www.lego.com/eng/info/default.asp?page=values)
"product quality", "consistency". I can't imagine a more creative way to
screw these values than the colour change did.
> OK, I have to tell you, this frustrates me a bit. Because we have maintained our
> decision and not backed away from it, you are saying that we aren't learning
> anything?
Yes, of course. Thats *exactly* the point of the whole discussion. (Now
this is directed at you, Jake: do you really not understand this?)
> Despite having announced several things this morning that very very
> clearly show that not only have we a) admitted the mistake (repeatedly), b)
> taken actions to avoid these mistakes in the future, and c) announced these
> intentions publicly in writing, we are still "slapping" you on the face?
If I write a program (or do whatever...), and I make a mistake, I do not
just say to the customer "Well, yes, it's a mistake, and we won't repeat
it.". I fix it!
> Then in an effort to ensure that you (the AFOLs) are completely informed and
> kept in the loop on on what's going on, we are "slapping" you again??
Not by keeping us informed. Only by the decision itself.
> Honestly, I think that approaching this as "LEGO has slapped the AFOL" is
> completely off base. That makes it sound like we purposely went out of our way
> to upset the AFOLs. Nothing is further from the truth!
Maybe this was not out of purpose. It's a punch in the face nontheless,
and hurts like one.
> Let me, once again, say this very clearly so that no one can ever say LEGO
> hasn't apologize for the problems.
And this is going to help us how?
> ====
> Representing the LEGO Company, I apologize for a poor implementation of a major
> change. We made a mistake in the way that this change was made, and we are
> taking all efforts to ensure we don't end up in this same situation again.
> ====
And did a big mistake by just cementing, not fixing the first mistake. I
just can't believe corporate stupidity and stubbornness.
> Now, from your Marklin example, they made the change, and they did it in a way
> that made it easier for their hobbyists to make the switch. I've been asking
> for, digging for, and trying to pry info from the global AFOL community about
> the best way, moving forward, to ease this transition.
>
> I know this change is not welcomed, and was implemented poorly (see apology
> above). But since we can't turn back time, and since the change is here to stay,
> let's focus on the best way to ease into the transition.
>
> *Is that by "locking" certain key parts in old colors for the forseeable future?
> *Is that by focusing on getting wider access to the new colors?
> *Is it by some other concept?
>
> I'm honestly looking for your feedback on this issue. I'm asking what YOU think
> is the best way to ease into the switch over.
Jake, your company is heading full speed into a dead end. There is no
real way to ease the pain of the transition except by taking it back.
Sorry.
Christian Treczoks
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Message is in Reply To:
 | | Re: Color Change - Final Update
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| In lugnet.general, Jan-Albert van Ree wrote: <Frustration Warning!> (...) First off, when did I (or anyone from LEGO) ever previously say we were locking colors and no changes would ever be made? I don't recall ever having done that. And I'm not (...) (20 years ago, 5-May-04, to lugnet.general, lugnet.lego) !
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