Subject:
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Re: How does LEGO still not know?
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Newsgroups:
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lugnet.trains
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Date:
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Sun, 16 Jan 2005 01:09:38 GMT
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Viewed:
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1745 times
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In lugnet.trains, David VinZant wrote:
> Hello all you Train Heads
>
> I just got off the phone with Customer service; I was calling about the
> well-known defective train wheels. Well it seems that the people in customer
> service still know nothing about this issue. I have personally called in several
> times about this issue and have had some wheels replaced. But it seems every
> time it’s a new thing and no one has ever heard of it. One person said they had
> worked there for many years and this was the first time they had heard of this
> issue.
>
> So my plan is to make sure that someone high on the ladder knows and tells
> everyone about this. I don’t know what goes on in LEGO but it seems like one
> department is not talking to the other. So I am putting the word out to others
> that have bad train wheels to call in and place a complaint. Maybe we can flood
> the call center with this complaint and make are voice heard. Or maybe its just
> a pipe dream, thinking that we the AFOL's have any say. But I think if they have
> a complaint department that they would want any kind of feed back from the user
> base.
>
>
> Another side note is if you need wheels replaced it would be best to get it done
> before there are no more Old Gray wheels left. I had asked if the replacement
> wheels were going to be the Old Gray and the Rep seemed sure that they had a
> supply of Old Gray wheels for replacements.
>
>
>
> Sorry for the long post/rant but I think the word needs to get out.
>
>
> Dave
I have had the same response from customer service ( or at least a lady on the
phone at s@H ). They seem to have no memory of the events that happend the day
before when you rang and spoke to the same person to make sure you get the same
help. But usually the conversation begins with well i think i may have had a
call yesterday but i can't really remeber as i took a lot of calls.
I have been having a heap of trouble with train track corroding and lego have no
answer for that either. I have been told i can exchange my track but as i have
heaps they would probably limit the exchange to a couple of box's.
Now for for a beer and a sit down before i get carried away again.
michael.
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Message is in Reply To:
 | | How does LEGO still not know?
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| Hello all you Train Heads I just got off the phone with Customer service; I was calling about the well-known defective train wheels. Well it seems that the people in customer service still know nothing about this issue. I have personally called in (...) (19 years ago, 11-Jan-05, to lugnet.trains)
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