 | | Re: Super Chief set not ready for prime-time — Jake McKee
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| | | (...) Dean, sounds like your wheels had some production errors. I would encourage you to call our Consumer Services Center and ask them to send you some replacements. They should be able to get them to you in no time. Jake --- Jake McKee Senior (...) (22 years ago, 7-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: Super Chief set not ready for prime-time —Reinhard "Ben" Beneke
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| | | | | (...) Dear Jake, I would additionally beg you to give this information into your production and quality control. Here we are all adults and train heads, our trains are not operated too much and we have tons of stuff. If I have 40 wheelsets with (...) (22 years ago, 8-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | Re: Super Chief set not ready for prime-time — Jake McKee
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| | | | | | | (...) Ben, already done! Jake --- Jake McKee Senior Producer LEGO Direct (22 years ago, 8-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | | Re: Super Chief set not ready for prime-time —Chris Gray
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| | | | | | (...) I was going to add a small followup to this discussion last night, but it got too late. So, I'll followup to Ben's post, even though my followup is only indirectly related to what Ben is saying. Sorry about that. I've got one Santa Fe, and one (...) (22 years ago, 8-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Reinhard "Ben" Beneke
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| | | | (...) Dear Jake, a German Co-AFOL has had trouble with the Santa Fe train as well. He called the consumer service for replacement wheel sets and got informed the Super Chief was not meant as a train set, but as a display set for the shelf only. So (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Jason J. Railton
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| | | | | (...) That's shocking! They're obviously meant as running models because grey motor side-bars are included in the set! Why would there be alternate parts and instructions for motorising and adding rail-powered lights to a display-only set? They may (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Harvey Henkelman
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| | | | | For a long time, I resisted buying any of the Super Chief sets. The models DO look a little top-heavy, and LEGO® has slipped on their quality control like never before seen in their history. People say that LEGO® is too expensive, and that they (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct, lugnet.general)
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| | | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Mike Walsh
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| | | | | | "Harvey Henkelman" <Ferroequus@webtv.net> wrote in message news:H42q1E.1qM@lugnet.com... [ ... snipped ... ] (...) [ ... snipped ... ] But they really didn't go out of business. They simply reorganized under Chapter 11 as ATA (American Trans Air or (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct, lugnet.general)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Klaas H. Meijaard
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| | | | | (...) >Ben Hmmm, this sounds very, VERY bad! A consumer Service Department is meant to provide SERVICE !! Bad parts are bad parts, and there should only ONE PROPER ANSWER from a service employee: 'Sorry, of course w'll replace your bad Legos' (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? — Jake McKee
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| | | | (...) This is absolutely not true. These sets are very much meant to be run. They were never intended to be "display only" models. Whoever he talked to was misinformed. (...) this is the first that we have heard about it having problems. (...) I (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Larry Pieniazek
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| | | | (...) (the old saying: "If you want it done right, do it yourself"... springs to mind. This of course conflicts with "do what you do well, and let others do the rest") (...) Thanks for the update on this. I hope it turns out to be easy to resolve! (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: testing wheelsets (was: something else...) —John Gerlach
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| | | | | (...) And I was just going to suggest the 'flick' test... <grin> How about something simple like a couple of pieces of straight track, with some bracing so they fairly solid? Put two wheels together, put them on one end of the jig, and raise that (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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| | | | | | Re: Super Chief set not ready for prime-time // Super Chief no train set? —Scott Arthur
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| | | | (...) Jake/LD, It should be easy for LD to check who they sold problem batches to as most of them will have been sold by via mail order(?). I wonder if this can be sorted that way? ;) Scott A (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)
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