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I x-posted this to the lugnet.robotics, as I felt this applied to the
robotics community in general...
There is also a patch CD for LEGO Studios.
I had to go through Tech Support (hint: select Windows 98 as your operating
system... choosing XP then Vision Command leads to a dead-end). Tech
Support establishes proof of purchase.
Afterwards, I needed to call back (1.800.422.5346) but not select any
options so that I could speak with customer service and request the CD's, at
which time they looked me up and confirmed that I went through tech support.
The person I spoke to told me that the Vision Command CD for XP is only
available in English at this time.
- Rob
In lugnet.robotics.vc, Richard Dyer writes:
> Please excuse if this has already been posted. I have just received the
> Vision Command S/W CDROM for XP from Lego and it works great ! Here is an
> email I received from them with the details if anyone else is interested. I
> received this after pestering them many times (non stop ?) with complaints
> about the lack of XP support. I guess I was not the only one complaining.
>
> You can call Lego and get them to send you the new XP version of the
> Vision Command Software.
>
> > Dear LEGO® Builder,
> > Thank you for contacting the LEGO Company. LEGO MINDSTORMS(tm) set
> > #9731 Vision Command was developed before Windows®XP was brought to the
> > market, and as such is not compatible with Windows XP and will not run
> > in their current format. At this time, however, our LEGO Software
> > designers have developed a solution for this problem and I am pleased to
> > inform you that the Vision Command WinXP software is now available.
>
> > We will be sending this out to you in CD-Rom format. If you have not
> > done so already, please provide us with your name, address and phone
> > number so that we may send this complimentary upgrade as soon as
> > possible. You may also call us at 1-800-422-5346 to request the CD over the
> > phone.
>
> > Upon receipt of the CD-Rom, should you experience any problems, please
> > contact LEGO Technical Support at 1-877-505-6889. Please accept our
> apologies for any inconvenience this has caused in your home.
>
> > Please do not hesitate to contact LEGO Consumer Services at
> > 1-800-422-5346 if we can be of further assistance.
>
> > Margot
> > Consumer Services Advisor
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Message is in Reply To:
 | | Lego Supports XP and Vision Command Now
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| Please excuse if this has already been posted. I have just received the Vision Command S/W CDROM for XP from Lego and it works great ! Here is an email I received from them with the details if anyone else is interested. I received this after (...) (21 years ago, 31-Mar-03, to lugnet.robotics.vc)
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