Subject:
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Re: Digital Micro Systems
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Newsgroups:
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lugnet.robotics.handyboard
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Date:
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Mon, 2 Jun 1997 23:44:00 GMT
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Original-From:
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Peter Eacmen <eacmen@postoffice.worldnet.att.STOPSPAMMERSnet>
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Reply-To:
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EACMEN@POSTOFFICE.WORLDNET.nospamATT.NET
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Viewed:
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1341 times
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Prabal Dutta wrote:
> Dear Phet & fellow Handy Board users,
>
> I am the person responsible for Digital Micro Systems operations and
> accept full responsibilty for the delay in processing your order(s).
> As
> many of you know, Digital Micro Systems is a very small company, and
> is
> therefore closely tied to the lives of its principals. During the
> past
> two or three weeks, we have received numerous e-mails and phone calls
> which have gone unreturned. This behavior is not our normal mode of
> operation, and I feel it is important that the circumstances
> surrounding
> this period of time be known.
>
> Toward the end of April and beginning of May, I was out-of-town
> traveling on business. During that time, DMS was closed for order
> processing, but did have someone watching phone/e-mail. Before I
> left,
> we initiated a batch of Handy Board to be assembled during the
> following
> two weeks (through an outside vendor) to meet expected May orders (and
>
> fulfill outstanding April orders -> see below). After I returned from
>
> my trip, I found several additional orders which had come in during my
>
> absence. The current and outstanding orders would have been filled
> immediately except two problems arose:
> 1) The batch of Handy Boards we had received from our assembly
> house
> has an error which prevented correct operation.
> 2) I became very ill (for the second time in two weeks)., and
> was
> completely unable to perform any duties at DMS. I began recovering
> from
> the illness toward the end of the third week of May. Then, and rather
>
> unexpectedly, I went from a routine doctor's follow-up visit to eye
> surgery within two hours. The eye surgery rendered my vision rather
> poor for several days.
>
> Needless to say, service at DMS dropped suddenly and sharply during
> that
> period. I was unable to return phone calls, ship orders, reply to
> e-mail, etc. I began catching up only late last week for what seems
> like a month's worth of work. I apologize for the delay in
> communicating with everyone the problems that I have had recently,
> which
> has also contributed greatly to the poor service from DMS.
>
> Now, a little bit about what we've been doing. During the past 18
> months, DMS has shipped over five-hundred Handy Boards and received
> markedly few complaints. We have always strived for excellent
> service,
> and have done whatever it takes to keep our customers happy. We have
> sent out many components at no cost to our kit customers who may have
> accidentally destroyed components while assembling their kits. We
> have
> supported academic uses of our products through donations to
> universities. We have offered extensive applications engineering aid
> to
> our customers at no cost. And, as hobbyists ourselves, we have tried
> to
> maintain user-friendly pricing. DMS was the first in this market to
> offer a 30-Day Return Policy and a 90-Day Standard Warranty, thereby
> giving customers a chance to try out our products at absolutely no
> risk
> to them. We have received many compliments from our customers because
>
> of our strong commitment to service. A sampling can be found at:
> http://www.dmsc.com/customer.htm
>
> Handy Board vendors are required to maintain stock of Handy Boards, as
>
> opposed to waiting for orders to build up and then process them. We
> have always tried to maintain stock of Handy Boards. However, it is
> not
> always possible. We can usually estimate the number of Handy Boards
> we
> will sell in a given period (usually a month) and plan accordingly.
> Periodically, we receive larger orders which deplete our inventory
> completely -- and unexpectedly. When we receive such an order, we
> quickly begin the process of acquiring and manufacturing a new batch
> of
> Handy Boards. Since we outsource the actual assembly of the printed
> circuit boards, we are constrained by the leadtimes of the assembly
> house. Our average turnaround times on circuit board assembly
> (including part stuffing, wave-soldering and QC) is on the order of
> two
> weeks. Hence, we will occasionally quote a lead time. But, for the
> most part, we try to maintain ample stock for timely delivery.
>
> Kits are a little different than pre-assembled boards. Since kits are
>
> not subject to the same external vagarities as assembled units, we are
>
> able to consistently deliver them without assembly lead times. Your
> order falls into this category.
>
> I hope that helps clear up some of the concerns people have had with
> DMS. Please feel free to e-mail or call me if I can be of further
> assistance.
>
> Sincereley,
>
> Prabal Dutta
>
> Phethsavong Prachith wrote:
> >
> > Has anyone ordered a handyboard kit from digital micro systems
> > in the past week. I've made an order from their website and have
> > yet to recieve any response about wether my order has been made.
> > Are there any other sources for the handyboard kit?
> > I had the impression that the vendors are required to maintain stock • of
> > their products for immediate delivery.
> >
> > thanks,
> > phet
>
> --
> Prabal Dutta, President Tel: (614) 299-2566
> Digital Micro Systems, Corp. FAX: (614) 299-2939
> PO Box 3579 e-mail: prabal@dmsc.com
> Columbus OH 43210-0579 WWW: http://www.dmsc.com
I can understand about Handy Board delays but where are the IC 3.1
hard-copy manuals? I ordered it along with IC the beginning of May and
haven't recieved it yet, what's going on?
Peter Eacmen
--
Peter Eacmen
Boston Latin School
E-Mail:Eacmen@postoffice.worldnet.att.net
Home Page: http://www.geocities.com/Area51/Vault/2766/
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Message is in Reply To:
 | | Digital Micro Systems
|
| Dear Phet & fellow Handy Board users, I am the person responsible for Digital Micro Systems operations and accept full responsibilty for the delay in processing your order(s). As many of you know, Digital Micro Systems is a very small company, and (...) (27 years ago, 2-Jun-97, to lugnet.robotics.handyboard)
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