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Hey Richard,
It's possible that the quantity has something to do with it. Perhaps even
they can't believe that they screwed up 18 out of 25 heads.
And in a shiny-happy-world they'd then send the heads to quality control so
that the problem can be determined and corrected. Of course, that's
assuming htey HAVE quality control....
Troy
richard marchetti <blueofnoon@aol.com> wrote in message
news:GBn64J.JLv@lugnet.com...
> Hey Y'all:
>
> It is a bad day for the Lego Curmudgeon...
>
> Some months back I ordered and parted out 20-25 sets of #4811 Defense
> Archer. 18 of the heads were blurry and otherwise misprinted -- for • example,
> the beard printed so low on the head that it actually wasn't printed on at
> all. So today I called the S@H Consumer Affairs people and was told that
> they would send me a special mailer in which to mail back the items I • wanted
> replaced. Fine, no problem...
>
> But isn't this an unprecendented request on their part?
>
> I have never been asked to send back anything before! And already I have
> become very lax about element quality even out of an MISB box because I am
> too lazy to make the call to the Consumer Affairs dept. Even the call I
> placed today took me months to warm up to. I dunno -- 18 bad heads out of
> 20-25 sets seemed egregiously bad quality control on their part, so I just
> had to call them on it. Besides, I need good heads so I can scrape off the
> hair leaving only the face, moustache, and beard!
>
> --Hop-Frog
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| Hey Y'all: It is a bad day for the Lego Curmudgeon... Some months back I ordered and parted out 20-25 sets of #4811 Defense Archer. 18 of the heads were blurry and otherwise misprinted -- for example, the beard printed so low on the head that it (...) (24 years ago, 11-Apr-01, to lugnet.market.shopping)
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