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Hey Y'all:
It is a bad day for the Lego Curmudgeon...
Some months back I ordered and parted out 20-25 sets of #4811 Defense
Archer. 18 of the heads were blurry and otherwise misprinted -- for example,
the beard printed so low on the head that it actually wasn't printed on at
all. So today I called the S@H Consumer Affairs people and was told that
they would send me a special mailer in which to mail back the items I wanted
replaced. Fine, no problem...
But isn't this an unprecendented request on their part?
I have never been asked to send back anything before! And already I have
become very lax about element quality even out of an MISB box because I am
too lazy to make the call to the Consumer Affairs dept. Even the call I
placed today took me months to warm up to. I dunno -- 18 bad heads out of
20-25 sets seemed egregiously bad quality control on their part, so I just
had to call them on it. Besides, I need good heads so I can scrape off the
hair leaving only the face, moustache, and beard!
--Hop-Frog
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Message has 2 Replies:
 | | Re: What?
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| Hey Richard, It's possible that the quantity has something to do with it. Perhaps even they can't believe that they screwed up 18 out of 25 heads. And in a shiny-happy-world they'd then send the heads to quality control so that the problem can be (...) (24 years ago, 11-Apr-01, to lugnet.market.shopping)
| | | Re: What?
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| (...) No a new thing, they asked for a number of the piston/spring thingee from the yellow technic race car when they turned out to be defective, maybe they want samples.... Mike (24 years ago, 13-Apr-01, to lugnet.market.shopping)
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