Subject:
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US Service Paks May Be Discontinued
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Newsgroups:
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lugnet.market.shopping
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Date:
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Sat, 17 Jul 1999 04:29:15 GMT
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Viewed:
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888 times
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The following is a copy of a post to RTL on 7/16/99 and my personal response
to that post.
Jb95bppd wrote in message <19990716231517.14655.00001387@ng-bh1.aol.com>...
> I called S@H today to order a few items and, on a whim, got myself • transferred
> to Consumer Affairs. I was hoping to get them to sell me the glass for • several
> train windows that I have which are glassless.
>
> After the nice lady told me that she couldn't sell me replacement glass, I
> asked if TLG was ever going to put out a parts pack of train windows and • doors
> so we could build our own passenger cars. The nice lady responded that • there
> were no such plans and that TLG was even planning on scrapping the whole
> accessory pack line!!!!
>
> I didn't need to hear that. First Town Jr, then no more customizing with
> accessory packs. What is this world coming to??
> John Blasingame
> jb95bppd@aol.com
-=-=-=-=-=-=-=-=-
here is my response:
From: Kevin Salm <kdsalm@dreamscape.com>
Subject: Re: Disturbing News from S@H
Date: Saturday, July 17, 1999 12:01 AM
Okay everyone, sounds like we ALL need to get into gear here. A massive
letter writing and telephone campaign is our only offensive. Here is the
address for the US:
LEGO Systems, Inc.
Consumer Affairs
P.O. Box 1138
Enfield, CT 06083
1-800-422-5346 (9am-9pm Mon-Fri Eastern time, pseudonym "Susan
Williams")
(860) 749-2291
While Europe has traditionally had much better selection of service paks
than the rest of the world, this situation can change, too. I recommend
that everyone in all parts of the world call or write their appropriate Lego
Sales Company and voice their opinion about service paks. Here is the URL
for the RTL FAQ which contains all the address for all the Lego contacts
worldwide:
http://www.multicon.de/fun/legofaq.html
If this is not done, service paks will not proliferate, they will disappear.
Please remember to be rational, reasonable, mature, and brief with your
phone calls and letters. Tell them exactly why YOU want service packs,
what types of pieces you would buy, how many you have bought in the past,
and how important LEGO is to you.
This must be done by everyone. This must be done by mail or by telephone
and, of course, you can contact them more than once.
And don't forget to buy the service packs you have been wanting for a long
time--this may be your final chance and it may be a good clue that people
really do want service packs if suddenly everyone is ordering them.
-=-=-=-=-=-=-=-=-
Further comments:
For those of us that rely on TLG service packs whether it be for Train,
Technic, System, or even Dacta, this is a very important matter. I
personally buy a lot of service packs from S@H (probably 40+ in the last 12
months) and would like to see a couple more train service packs for rolling
stock pieces as much as many other people here. I am planning on banging
out a few letters with the old word processor soon and give them my 2 cents
as well as dialing the phone now and then. I urge everyone else to do the
same.
_______________________________________________________
Kevin Salm
....The greatest fan of the Gray Lego brick....
_______________________________________________________
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