Subject:
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Re: LEGO as an international company...
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Newsgroups:
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lugnet.loc.au, lugnet.general
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Date:
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Fri, 13 Sep 2002 06:03:58 GMT
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Viewed:
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2812 times
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In lugnet.loc.au, Richie Dulin writes:
> In lugnet.loc.au, Benjamin Whytcross writes:
> > Just a couple of minor gripes about TLG's "international" approach...
> >
> > 1) Having a look on their shop site, I went to see when if the Harry Potter
> > E2 sets were available, only to get a pop-up saying they would be available
> > this coming friday...It could be just me, but I thought this was the Friday
> > they are refering to, and it is nearly half gone. Could it be that they
> > really mean "coming this Friday, US time?"
>
> The sooner the world standardises on Greenwich Mean Time, the better*!
>
> > 2) On the back of an in-box Explore catalogue [ number 417.8246, copy-right
> > 2002. ] They give a list of telephone numbers for different countries,
> > presumably so that people in these countries can contact their local LEGO
> > company...strangely enough, I doubt dialling the number given for most
> > countries would work if you dialled them as printed...EXCEPT for Canada and
> > the US. [even Denmark would have trouble with them.]
> >
> > An example of some of the numbers:
> > Australia: 0064 61 294 28 9666
> > Canada [English]: 1-800-822-4534
> > Denmark: 0045 79 50 69 79
> > New Zealand: 0064 92 62 20 98
> > UK Limited: 0044 (0) 8457 080 070
> > US: 1-800-822-4534
>
> I note that you were giving an example, not necessarily quoting the whole
> list; Am I right in presuming Germany was listed as well (with appropriate
> international dialling prefixes)? IIRC Germany is LEGO's second biggest
> market (after the US, of course).
Yep...the 'international' countries it gives the phone number for are:
Australia,
Austria,
Belgium [Flemish and French],
Denmark,
Finland,
France,
Germany,
Hong Kong,
Italy,
Japan,
Korea,
New Zealand,
Norway,
Portugal,
Singapore,
Spain,
Sweden,
Switzerland [French, German, and Italian],
Taiwan,
The Netherlands, and
UK Limited
Compared to the countries they care about [and give the local phone number for]
Canada [English and French], and
US
So, it's not as though they made a mistake on it with a couple of countries...
> > So what I'd like to know is if the LEGO company ever plans on treating those
> > people who don't live in the US/Canada in an equal way to those who do live
> > there, or if they have decided that they are going to treat one group of
> > customers as a privileged area, and expect everyone else to accept this.
>
> Don't forget that there are Canadians who are resentful of LEGO's
> US-centricity. Take heart that Canadians don't have their own S@H service,
> but we do!
BUT, at least they have a choice of 2 numbers [1 for English, 1 for French]
Benjamin Whytcross
>
> Cheers
>
> Richie
>
> * For one thing, it will end all those 'What time is it there? It's xxx
> here.' exchanges that seem to begin most cross-time zone calls.
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Message has 2 Replies:
 | | Re: LEGO as an international company...
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| (...) <big snip> (...) Indeed, but I suspect that's only because the government, not the customers*, get upset if they don't have both. Cheers Richie *Of course, the customers may get upset too, but it's only the government who can take quick, (...) (24 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)
| | | Re: LEGO as an international company...
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| (...) (snip) (...) (snip) (...) I dunno if this counts, but I think we here have the chance of phoning the local offices of LEGO Iberia (Lisbon number, re-directed to Spain), and ordering stuff from S@H. At least that was the system used early this (...) (24 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)
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Message is in Reply To:
| | Re: LEGO as an international company...
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| (...) The sooner the world standardises on Greenwich Mean Time, the better*! (...) I note that you were giving an example, not necessarily quoting the whole list; Am I right in presuming Germany was listed as well (with appropriate international (...) (24 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)
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