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Subject: 
Re: LEGO as an international company...
Newsgroups: 
lugnet.loc.au, lugnet.general
Date: 
Fri, 13 Sep 2002 06:03:58 GMT
Viewed: 
999 times
  
In lugnet.loc.au, Richie Dulin writes:
In lugnet.loc.au, Benjamin Whytcross writes:
Just a couple of minor gripes about TLG's "international" approach...

1) Having a look on their shop site, I went to see when if the Harry Potter
E2 sets were available, only to get a pop-up saying they would be available
this coming friday...It could be just me, but I thought this was the Friday
they are refering to, and it is nearly half gone. Could it be that they
really mean "coming this Friday, US time?"

The sooner the world standardises on Greenwich Mean Time, the better*!

2) On the back of an in-box Explore catalogue [ number 417.8246, copy-right
2002. ] They give a list of telephone numbers for different countries,
presumably so that people in these countries can contact their local LEGO
company...strangely enough, I doubt dialling the number given for most
countries would work if you dialled them as printed...EXCEPT for Canada and
the US. [even Denmark would have trouble with them.]

An example of some of the numbers:
Australia: 0064 61 294 28 9666
Canada [English]: 1-800-822-4534
Denmark: 0045 79 50 69 79
New Zealand: 0064 92 62 20 98
UK Limited: 0044 (0) 8457 080 070
US: 1-800-822-4534

I note that you were giving an example, not necessarily quoting the whole
list; Am I right in presuming Germany was listed as well (with appropriate
international dialling prefixes)? IIRC Germany is LEGO's second biggest
market (after the US, of course).


Yep...the 'international' countries it gives the phone number for are:
Australia,
Austria,
Belgium [Flemish and French],
Denmark,
Finland,
France,
Germany,
Hong Kong,
Italy,
Japan,
Korea,
New Zealand,
Norway,
Portugal,
Singapore,
Spain,
Sweden,
Switzerland [French, German, and Italian],
Taiwan,
The Netherlands, and
UK Limited

Compared to the countries they care about [and give the local phone number for]
Canada [English and French], and
US

So, it's not as though they made a mistake on it with a couple of countries...

So what I'd like to know is if the LEGO company ever plans on treating those
people who don't live in the US/Canada in an equal way to those who do live
there, or if they have decided that they are going to treat one group of
customers as a privileged area, and expect everyone else to accept this.

Don't forget that there are Canadians who are resentful of LEGO's
US-centricity. Take heart that Canadians don't have their own S@H service,
but we do!

BUT, at least they have a choice of 2 numbers [1 for English, 1 for French]


Benjamin Whytcross


Cheers

Richie

* For one thing, it will end all those 'What time is it there? It's xxx
here.' exchanges that seem to begin most cross-time zone calls.



Message has 2 Replies:
  Re: LEGO as an international company...
 
(...) <big snip> (...) Indeed, but I suspect that's only because the government, not the customers*, get upset if they don't have both. Cheers Richie *Of course, the customers may get upset too, but it's only the government who can take quick, (...) (22 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)
  Re: LEGO as an international company...
 
(...) (snip) (...) (snip) (...) I dunno if this counts, but I think we here have the chance of phoning the local offices of LEGO Iberia (Lisbon number, re-directed to Spain), and ordering stuff from S@H. At least that was the system used early this (...) (22 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)

Message is in Reply To:
  Re: LEGO as an international company...
 
(...) The sooner the world standardises on Greenwich Mean Time, the better*! (...) I note that you were giving an example, not necessarily quoting the whole list; Am I right in presuming Germany was listed as well (with appropriate international (...) (22 years ago, 13-Sep-02, to lugnet.loc.au, lugnet.general)

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