Subject:
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Re: s@home australia customs again
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Newsgroups:
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lugnet.loc.au
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Date:
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Thu, 11 Oct 2001 13:01:06 GMT
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Viewed:
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392 times
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I too have been contacted today by UPS about my order. However their
computer tracking system was down this evening so I couldn't ask any more
questions.
What I think we should do on Lugnet here is:
1) Find out when people had placed their order
2) Find out whos been contacted so far by UPS
3) Find out whos been contacted about this situation by Lego (or S@H)
4) Find out who has any further information that can be used as reference
material to UPS (such as letters/emails/phone conversations with Lego)
I realise we have been told by Jake McGee of Lego Direct that we are not
expected to have to pay any more than the amount we paid to S@H. However I
think we need to convice UPS a bit more than just a reference to an Online
Forum. So whatever information anyone has would be useful.
So for me:
1) Placed my Order on Saturday 6th October
2) Contacted by Phone Thursday the 11th morning by UPS, indicating that I
owed money for Cutoms and GST. I was then passed onto a phone supervisor who
provided me with his email address. I then passed on an email indicating the
situation and that Frances Schroter has sent them a fax already (see
http://news.lugnet.com/loc/au/?n=7356 and
http://news.lugnet.com/loc/au/?n=7376). But have not received any further
emails or phone calls from them.
3) I have sent emails to both the S@H email address for us in Australia ->
shop.at.home.europe@LEGO.com and a plea for help to Jake McGee of Lego Direct.
4) To this date i have no further information other than that provided on
Lugnet from Jake, Note that nowhere on the S@H site does it indicate that
there are any problems etc.. Will keep posting on here as the situation
continues.
I hope that others who are having similar problems respond to this so we can
all contribute in resolving this problem. I have not tried Ringing the
number given on our confirmation email but will try that tomorrow.
Santosh
Who wants to get this resolved so he has a red beard runner on his BDay!
In lugnet.loc.au, Michael Dickinson writes:
> I have just been asked by united parcel services to pay 51.75 customs clearance
> also 23.46 stamp duty and 58.26 g.s.t for my lego order from shop at home or
> it will mot be deliverd.Also i have tried to ring shop@home but the phone
> number given to us aussies seems to be wrong/not usable unless your with
> a.t.n.t please explain these problems for me and how if at all do i get a
> refund for all the extra charges??
> Michael Dickinson
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Message is in Reply To:
 | | s@home australia customs again
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| I have just been asked by united parcel services to pay 51.75 customs clearance also 23.46 stamp duty and 58.26 g.s.t for my lego order from shop at home or it will mot be deliverd.Also i have tried to ring shop@home but the phone number given to us (...) (23 years ago, 11-Oct-01, to lugnet.loc.au)
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