Subject:
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Re: update to message; re S@H orders to Australia
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Newsgroups:
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lugnet.loc.au
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Date:
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Tue, 9 Oct 2001 09:21:36 GMT
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Viewed:
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402 times
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In lugnet.loc.au, Frances Schroeter writes:
> Here is an extract from a letter I received today:
>
> We apologize for the inconvenience you had with your first order via LEGO
> Shop at Home.
> There was a mistake in our systems and we would like to stress, that LEGO
> Direct pays all customs, GST and fees on behalf of the customers. The prices
> you see are all inclusive, once the P&H has been added to the value of your
> order.
> We have been working with UPS to clear up why this happened and to prevent
> such a problem from happening again. This was a typical start up error which
> nevertheless is completely unacceptable to all parties.
>
>
> I now only have to wait for the delivery of the parcel, hopefully tomorrow,
> and the population of my Lego town will have a new train on which to travel.
> Frances
Ok Frances, so what happens to you now? Are they going to give you a credit
or will you still have to pay these extra fees? Thanks for keeping us
up-to-date with this!
best of luck... Mel
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Message is in Reply To:
 | | update to message; re S@H orders to Australia
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| Here is an extract from a letter I received today: We apologize for the inconvenience you had with your first order via LEGO Shop at Home. There was a mistake in our systems and we would like to stress, that LEGO Direct pays all customs, GST and (...) (23 years ago, 9-Oct-01, to lugnet.loc.au)
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