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(...) I think the claim from Lego that the set had been opened is also a possible cause for complaint. But while it may not have been opened by Gregory or his mother, you never know what happened to the package on the return trip. Otherwise, I (...) (18 years ago, 10-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Seems to me they were acting entirely in accord with their return policy. Always read the fine print - (URL) "Custom items such as LEGO Factory models and Pick A Brick orders cannot be returned or exchanged." I guess it could be argued that (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Actually according to (URL): "Also, LEGO direct-to-consumer (Shop at Home) sales division announced a partnership with PFSweb Inc. to fill Internet orders of Lego products from its catalog and online store, according to a statement in December (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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| | Re: Very poor customer service from Lego Shop at Home
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(...) I think you missed the real point. It wasn't the price per piece that he was dissatisfed with. It was the set. Remember, not everyone who likes LEGO builds MOCs. The first thing I noticed was that his mother didn't notice the scale. Something (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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| | Re: Very poor customer service from Lego Shop at Home
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LOL (18 years ago, 9-Jan-07, to lugnet.lego.direct) !
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