Subject:
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Bad Policy #1 (What's the deal, LEGO Direct?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sat, 5 May 2001 16:14:24 GMT
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Viewed:
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540 times
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The recent offering of old service packs on shop.lego.com has got me upset over
what I see as a bad policy of LEGO's: no shipping outside shop-at-home
territories.
There are people over here in the US begging to buy these old and rare service
packs, but LEGO will not sell them to us. The only way to get these packs is to
hook up with somebody in the UK and arrange for them to buy the sets and ship
them to you. I actually had someone from shop-at-home tell me that this was the
only way to get them.
Is it beyond the capacity of LEGO to ship something from Europe to the US (or
vice versa? Sellers on Brickbay and Ebay seem to handle it OK. Or is there a
well-thought out reason for this policy?
If so, LEGO Direct, please tell us what it is. Tell us why when someone badly
wants to give you money and purchase a product from you, they are told, "No,
you don't live in the right shop-at-home territory".
Thank you for your time.
-Marc Nelson Jr.
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Message has 1 Reply:
 | | Re: Bad Policy #1 (What's the deal, LEGO Direct?)
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| (...) Marc, I apologize in advance. My posting yesterday obviously left some unanswered questions. Your message actually touches on two different points that might seem related, but I want to address them separately. Point 1: Why does Shop At Home (...) (24 years ago, 6-May-01, to lugnet.lego.direct)
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