Subject:
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Re: 10152 Update
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Newsgroups:
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lugnet.lego
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Date:
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Mon, 20 Dec 2004 20:24:59 GMT
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Viewed:
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8808 times
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In lugnet.lego, Johannes Koehler wrote:
> > Is it unreasonable to expect that they
> > will do what they say they are going to do?
>
> This, In my not at all humbly opinion, is the core-question in this entire
> thread. Unfortunately it seems the answer is "It is."
Actually, the core question is more directly this: Should LEGO customers feel
entitled to tell LEGO how to conduct their business? Unfortunately, several
people here believe they do feel so entitled, by doing LEGO the favor of
purchasing their product(s).
> The second question is: Why does it bother nobody that the answer is "it is"?
> Everybody seems just fine with it.
It seems there is an expectation mismatch. LEGO sold a set. But it seems some
people bought the set along with what they considered an implication of future
services from LEGO (specifically, to maximize future value of that set).
My suggestion for everyone who feels they deserve more from LEGO on this matter:
call LEGO, ask them to provide that service promise. In writing.
{Kelly}
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Message has 1 Reply:
 | | Re: 10152 Update
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| (...) Oh dear. You are really stubborn, Kelly, as well as persistent in seeing things from upside down. Imagine, just for a moment, somebody tells you one thing, then does the exact opposite. You're following so far? Great. So, wouldn't you be (...) (20 years ago, 20-Dec-04, to lugnet.lego)
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Message is in Reply To:
| | Re: 10152 Update
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| Hi John! (...) This, In my not at all humbly opinion, is the core-question in this entire thread. Unfortunately it seems the answer is "It is." (Not only in respect of TLC but in respect of every public statement/promise/warranty/ect. these days, (...) (20 years ago, 20-Dec-04, to lugnet.lego)
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