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Subject: 
Re: Bulk Ordering - Secrets Revealed.
Newsgroups: 
lugnet.general
Date: 
Tue, 24 Aug 1999 15:04:02 GMT
Viewed: 
1889 times
  
Adam,  right now, only Name, # of sets, and # of pieces.  I am going to do a followup request after
September 1 when a lot of people return from vacation/holiday.  So far I have about 25 names.

I have gotten a lot of pointers on changes to the letters.  I am going to tone it down a bit, and
remove the reference to the Train Clubs.  Also, I am going to send it to Lego Chairman KKK (and the
Executive Team) with a copy going to USA President Peter Eio.  Stay tuned.

Gary Istok

Adam Howard wrote:

Hi Gary,

Do you just need our name or do you need us to sign our signature, scan it,and then send it to you?

Thanks,
Adam

Gary Istok <gistok@umich.edu> wrote in message news:37C16075.E853D5DD@umich.edu...
Thanks Beth,

All additional folks are welcome to add their name to the letter.  I am still rewriting
it, and "toning down the rhetoric".  So far I have about 30 signators to the letter.
I will be sending out another request for more signators after September 1, when many
people return from their vacations (or in the rest of the world "return from their
"holiday").

I agree that we should send a copy to Peter Eio (TLG USA - President).

Thanks,
Gary Istok

Beth Reiten wrote:

Gary Istok wrote:

OK folks,

Here's some updates to creating the "LETTER" about bulk sales.


(snipped for brevity)

Sorry to come in late on the discussion, everybody, but I have a citation that I
think might be helpful if we *are* going to set up a mail campaign.

Bear, John
Send This Jerk the Bedbug Letter : How Companies, Politicians, and the
                     Mass Media Deal With Complaints and How to Be a More Effective

                     Complainer
Ten Speed Press, 1996
ISBN  0898158117

This book (available at your local library, or Amazon.com if you're truly devoted)
is the best discussion of the complaint letter and how best to utilize it that I
have ever seen.  There is an entire discussion about the impact of quality vs.
quantity, original vs. photocopied, and a couple of other variables that makes it a
worthwhile read if we're going to make any sort of impact with TLG.  Based on my
memory (I read it back in '96), many well written, personal letters can have the
strongest impact of all.  So, for those who have memories of being children wanting
bulk items, let TLG know that.  Take the time to write, edit, and have someone else
edit.  The better our letters appear (NO TYPOS!!! and yes, I am yelling that one!)
the more likely the recipient is to take us seriously.  Another small suggestion:
by all means, send the main letter to KKK, but also CC a copy to the head here in
the US.  The more people who see the letter directly, the less able they are to
circular file it.

So, if you want to make a difference, by all means add your name to Gary's
excellent letter -- I'm going to, if allowed -- but send one of your own.  That
will allow for the greatest impact.

Beth Reiten

PS If TLG needs help with its inventory system, they just need to check with any of
the mail-order bead and jewelry supply businesses (my other vice).  Their systems
are usually top-notch, and they're often dealing with items 2mm in size.  Just my
$.02 worth.




Message has 1 Reply:
  letters to TLG (was Re: Bulk Ordering - Secrets Revealed.)
 
(...) Gary, you can add my name to your list, if it's not there yet (can't recall if I sent it to you or not.): James Brown, 350+ sets, 30,000+ pieces Also, I am writing a letter of my own, independantly, since multiple individual letters tend to (...) (25 years ago, 27-Aug-99, to lugnet.general, lugnet.loc.ca)

Message is in Reply To:
  Re: Bulk Ordering - Secrets Revealed.
 
Hi Gary, Do you just need our name or do you need us to sign our signature, scan it,and then send it to you? Thanks, Adam Gary Istok <gistok@umich.edu> wrote in message news:37C16075.E853D5...ich.edu... (...) (25 years ago, 23-Aug-99, to lugnet.general)

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