Subject:
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Re: A Disappointed Lego Set
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Newsgroups:
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lugnet.general
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Date:
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Tue, 13 Dec 2005 23:38:43 GMT
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Viewed:
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2712 times
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In lugnet.general, Linh Pham wrote:
> Dear Lego Company,
>
> I am writing to express our disappointment about this year's new set, 7324, LEGO
> City Advent Calendar. As our kids have been playing with Lego toys for
> more than 8 years and based on the number of Lego sets we have purchased
> (100,000 bricks in all), we, as parents are totally disappointed about this
> Advent Calendar Set. We have been using Lego Advent
> Calendar over the years and have considered it as a speciall way to countdown
> for Christmas. Past year's set have had a model everyday about 10-15 pieces
> each where the child can spend a few minutes building and a few hours enjoying
> it or can hang it on the tree. This year's set, however, has only one
> minifigure on the 1st, and on the second, has about 5 low quality pieces and my
> kids and even us don't understand what the model represents. We parent try to peak in for the next few days and had to conclude that this is a very
> low-quality, mindless set that Lego put together. I have enjoyed Lego
> products over the years, and am very impressed with the current Star Wars,
> Vikings Sets... However, for and Advent Calendar, this is something a kid
> would be very excited to wait for (my kids had to wait for the whole month of
> November to open his Dec 1st surprise), and it is something that they wake
> up everyday in December to enjoy, please consider a nice surprise and please put
> some careful thoughts into the set. This has been a not-so-good surprise
> for us for two days, and I know will continue to be so for the rest of the
> Advent Calendar.
>
> I am writing to express my deepest concern, not to request any money refund- as
> I will not and cannot return an "Advent" calendar, something my kids have
> been expecting for. I just would like to share the concern that we as parents
> are having right now, what could we do now to make them feel better, be
> happier if we have bought the wrong set? What could Lego do to pay back for that
> disappointment look on a child's face in the Holiday Season when they
> have come up with the wrong set?
The Advent Calendar set this year is definitely different, in that there are no
printed step-by-step instructions for each day's model, only a picture of what
the model is supposed to look like when complete. And there is no additional
instruction, as in years past, on the 5th or 6th day combining pieces found on
the previous days to make one big model. Although Lego did not explain any of
this to the customer, the models, at least the ones I've opened so far, begin
with a minifig and proceed to present items that minifig would use (1st is
fireman; 2nd is oxygen tanks, fire hydrant, and water nozzle with water (this
one may not be so clear,using what most of us would consider a megaphone for a
water nozzle); 3rd is a "cherry picker," the ladder-like mechanism found on some
fire trucks. (It appears that you have to build the fire truck on your own;
pieces are not included to build the fire truck.) 4th is policeman; 5th is
police dog and police roadblock; 6th is prisoner/criminal. A picture of the
policeman trailing the prisoner/criminal is shown on the inside of the flap of
the calendar box.)
The theme is different this year in that it is City, although previous years'
calendars have presented models which could be hung on the tree, and a wider
variety of pieces, I often found myself wondering what some of the models were.
I actually think this year's concept (presenting figs and things they would use)
is actually clearer than some models in years past.
I hope the calendar isn't too much of a disappointment to you. Hopefully some of
these explanations make it a little clearer.
Mike
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Message is in Reply To:
 | | A Disappointed Lego Set
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| Dear Lego Company, I am writing to express our disappointment about this year's new set, 7324, LEGO City Advent Calendar. As our kids have been playing with Lego toys for more than 8 years and based on the number of Lego sets we have purchased (...) (19 years ago, 13-Dec-05, to lugnet.general)
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