Subject:
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Re: Color Change - Call Consumer Affairs
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Newsgroups:
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lugnet.general
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Date:
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Tue, 25 Nov 2003 01:07:32 GMT
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Viewed:
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539 times
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In lugnet.general, Chris Phillips wrote:
> I just spoke with someone at Consumer Affairs and explained (very calmly) how
> the color change would affect serious modelers and train clubs. I was quoted
> the standard line about "the quality of the bricks has not changed." I then
> explained that even though this was the case, the subtle variations in color
> would likely be perceived as a quality issue by the general public.
I think some or all of the Consumer Services staff must have been given a
standard response. I got a similar reply via email today.
> I was given both an e-mail address as well as a PO box to write to. I'm not
> sure if I saw these posted here before, so:
>
> LEGO Consumer Affairs
> P.O. Box 1138
> Enfield, CT 06083
>
> And/or by e-mail to:
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> consumer.services.americas@lego.com
This email address appears to be correct. My message went through and drew a
response from LEGO. I don't think it can be stressed enough how important it is
for everyone who cares about this issue to write to them and express your
concerns.
> Please be courteous!
Be courteous, polite, friendly, nice..... and spell check your email !
Strong words will carry your message... foul words will bury your message.
There are some who feel that any time you have someone who writes or calls to
complain there may be as many as 10 other customers who feel the same way but
just don't act on their frustration. It's a good time to stand up and be
counted and let the company see what a short-sighted decision this was.
All the best,
Allan B.
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Message is in Reply To:
 | | Re: Color Change - Call Consumer Affairs
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| (...) I just spoke with someone at Consumer Affairs and explained (very calmly) how the color change would affect serious modelers and train clubs. I was quoted the standard line about "the quality of the bricks has not changed." I then explained (...) (21 years ago, 21-Nov-03, to lugnet.general)
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