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In lugnet.technic, Ian Sinclair writes:
> > I bought my supercar a couple of weeks ago, and at the weekend I noticed
> > that one of the damped springs that open the gullwing doors had broken.
> > The bottom of the spring has broken into the main part of the housing,
> > so now there is no spring effect. I was just wondering how I should
> > contact Lego to get a replacement part (I'm in the UK).
> >
> > Thanks for any help!
> >
> > Neil
>
> Many people have mentioned broken air dampened shocks on the 8448. Is
> it just some of us? Or will it be most of us in time?
>
> I have heard that LEGO will replace the parts. Give them a call.
What is the phone number (I'm in the US) to call? I am surprised that Lego
doesn't seem to have a customer support e-mail address, and I can't even find
an appropriate phone number.
I found the damper parts broken on my Supercar just recently, after it had
been sitting on display (i.e., not really "played with" much) since last
Winter when I first got it. I finally see what everyone was talking about with
these broken pieces and hope that I can get less-fragile replacements from
Lego.
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Message has 2 Replies:
 | | Re: Broken 8448 Shocks
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| (...) I did this a few weeks ago myself. Just call Lego Shop @ Home and they will transfer you over to customer service and they will send you the replacement shocks for free. The number for Shop@Home is 1-800-835-4386. Keith Blumenthal (24 years ago, 15-Sep-00, to lugnet.technic, lugnet.general)
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Message is in Reply To:
| | Broken 8448 Shocks
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| (...) Many people have mentioned broken air dampened shocks on the 8448. Is it just some of us? Or will it be most of us in time? I have heard that LEGO will replace the parts. Give them a call. Last night I also discovered both my air dampened (...) (25 years ago, 26-Oct-99, to lugnet.technic, lugnet.general)
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