Subject:
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Re: Thank you LEGO!
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Newsgroups:
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lugnet.dear-lego
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Date:
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Tue, 20 Mar 2001 14:27:13 GMT
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Viewed:
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1731 times
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In lugnet.dear-lego, Daniel Crichton writes:
> I recently picked up a 7146 TIE Fighter and to my horror discovered my very
> first misprinted part - the stormtrooper helmet had grey smears over the
> front where the 2 left hand grey blobs had been misplaced and then something
> handled that area. I rang up LEGO Customer Service who then gave me the
> number for the Replacement Parts Dept (for some reason on Shop@Home the
> European number is listed the Customer Service one for both depts in the
> Your Satisfaction section so it took me an extra phone call), and the person
> I spoke to was extremely helpful. That was on Friday. This morning a small
> package arrived from Denmark containing not only the stormtrooper helmet but
> also a Darth Maul Minifig Keyring!
I had a similar problem with my stormtrooper helmet, but instead of rushing
me a new helmet with something like a key-ring, they sent me a padded
envelope with nothing inside but a folded padded envelope to send back my
misprinted helmet in. When they recieved it I got a helmet in the mail a
few days later.
I'm certainly not complaining but I wanted the part within a certain time
(the weekend so I could show my stepbro who is star wars/lego crazy) but all
I got before that was an empty padded envelope so I ended up showing him two
weeks later.
I mean, I got a new helmet, I'm not complaining, but if I knew that was
going to happen, I'd have just have exchanged the set at the store.
--Josh
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Message has 1 Reply:
 | | Re: Thank you LEGO!
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| "Josh Opotzner" <Josh120@aol.com> wrote in message news:GAI2tD.EC7@lugnet.com... (...) all (...) two (...) Maybe things are different here in the UK/Europe - I asked if I should send my misprinted helmet back and the rep told me I could do what I (...) (24 years ago, 20-Mar-01, to lugnet.dear-lego)
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Message is in Reply To:
| | Thank you LEGO!
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| I recently picked up a 7146 TIE Fighter and to my horror discovered my very first misprinted part - the stormtrooper helmet had grey smears over the front where the 2 left hand grey blobs had been misplaced and then something handled that area. I (...) (24 years ago, 20-Mar-01, to lugnet.dear-lego)
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