Subject:
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Thank you LEGO!
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Newsgroups:
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lugnet.dear-lego
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Date:
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Tue, 20 Mar 2001 08:47:31 GMT
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Viewed:
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1592 times
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I recently picked up a 7146 TIE Fighter and to my horror discovered my very
first misprinted part - the stormtrooper helmet had grey smears over the
front where the 2 left hand grey blobs had been misplaced and then something
handled that area. I rang up LEGO Customer Service who then gave me the
number for the Replacement Parts Dept (for some reason on Shop@Home the
European number is listed the Customer Service one for both depts in the
Your Satisfaction section so it took me an extra phone call), and the person
I spoke to was extremely helpful. That was on Friday. This morning a small
package arrived from Denmark containing not only the stormtrooper helmet but
also a Darth Maul Minifig Keyring! I just wanted to post a "thank you"
message here to acknowledge that LEGO do a great job of customer service as
there seems to be a lot of negative, and very little positive, posting here.
Dan
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Message has 1 Reply:
 | | Re: Thank you LEGO!
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| (...) I had a similar problem with my stormtrooper helmet, but instead of rushing me a new helmet with something like a key-ring, they sent me a padded envelope with nothing inside but a folded padded envelope to send back my misprinted helmet in. (...) (23 years ago, 20-Mar-01, to lugnet.dear-lego)
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