Subject:
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Re: LEGO is listening! (was...are you listening?)
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Newsgroups:
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lugnet.dear-lego
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Date:
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Mon, 13 Nov 2000 19:12:03 GMT
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Reply-To:
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mtimm@usinternet#spamless#.com
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Viewed:
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1223 times
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On Mon, 13 Nov 2000 15:00:56 GMT, "Richard Schamus"
<legoman34@mindspring.com> wrote:
> In lugnet.dear-lego, Mike Timm writes:
> > On Mon, 6 Nov 2000 22:01:57 GMT, "Ben Gatrelle"
> > <ben@yellowcastle.spam.com> wrote:
> >
> > > While I do not work for TLC as Ashley does, I wonder if you would be
> > > satisfied if they had an auto reply system setup to automatically send a
> > > message like, "Thank you for contacting LEGO Direct. While we value your
> > > comments and questions we are unable to respond to each email personally. Be
> > > assured we do read each email and want to thank you for contacting us."
> > > whenever any email was sent to legodirect@lego.com ?
> > >
> > > It would be pretty easy to implement something like this. Of course the
> > > question is, "Is a form letter response better than no response at all?"
> > >
> > > BEN GATRELLE
> >
> > I don't work for LEGO either, but until the time that Brad J. showed
> > up it was impossible to find a publicly acknowledged EMAIL address AT
> > ALL, let alone get a reply. So this is already a step in the right
> > direction.
>
> I have to correct you and others reading this part of the thread. The
> *FIRST* person with a Lego repliable email address was the manager of the
> Potomac Mills Lego Outlet store. According to what I've heard (first hand
> mind you, and when it happened,) Mr. Justice lost a gasket when Buffie (MS.
> Shervington) posted to Lugnet in response to questions about the store. This
> apparently *forced* Mr. Justice into posting to Lugnet, and thus history is
> as we see it.
Thanks for the correction Richard, you have heard of "fuzzy logic"? I
sometimes have "fuzzy memory" :^)
>
> > I assume that this was partly to avoid getting sued over
> > "I sent this idea in then a year later here's this theme that I sent
> > in on the shelves" type lawsuit. The other part I suspect is lack of
> > desire/reconition of the need to interact with us on the 'net. Well
> > this is *MY* take on the whole deal. So would a auto-responder even
> > BE a good idea? I sure don't know, that's for LEGO to decide, so far
> > it hasn't been implemented.
>
>
> As far as I know, TLC still is a little fuzzy/hesitant about having a
> *relationship* with AFOL's. They are an independant company that has kept
> it's independance without stocks or market shares, and concievably wants to
> stay that way, let alone have to listen to a small percentage of consumers,
> (that is TLC opinion of us AFOLs, not ours).
That is pretty much the point I was trying to make, more or less, well
the hesitant part anyways.
>
> Am I happy Mr. Justice has corrispondence with us? Sure am. But Mr. Glennon
> is correct in his assessment of the situation; no one is sure who or how TLC
> should respond in this forum. It appears to be harder and harder not for
> someone who works for TLC not to respond. But then, it's just as hard for
> them to respond correctly (and not risk termination), and thus time and
> point are lost, and ultimately the post goes unsent.
>
> <snip>
>
> Rich
I am also happy that Mr. Justus and others are corresponding with us,
more would be better than less, but I'll take what I can get in this
case.
Mike
--
All other themes are just spare parts for Castle! :^)
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Message has 2 Replies:
 | | Re: LEGO is listening! (was...are you listening?)
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| (...) Not a problem Mike. It is just my intention that the information is correct and that no false assumptions are made. (...) I too am glad, and more would be better than less, especially where Juniorization is concerned, and IMHO, the 2001 (...) (24 years ago, 13-Nov-00, to lugnet.dear-lego)
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Message is in Reply To:
| | Re: LEGO is listening! (was...are you listening?)
|
| (...) I have to correct you and others reading this part of the thread. The *FIRST* person with a Lego repliable email address was the manager of the Potomac Mills Lego Outlet store. According to what I've heard (first hand mind you, and when it (...) (24 years ago, 13-Nov-00, to lugnet.dear-lego)
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