Subject:
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Re: LEGO is listening! (was...are you listening?)
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Newsgroups:
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lugnet.dear-lego
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Date:
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Mon, 13 Nov 2000 06:35:25 GMT
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Reply-To:
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MTIMM@saynotospamUSINTERNET.COM
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Viewed:
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1206 times
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On Mon, 6 Nov 2000 22:01:57 GMT, "Ben Gatrelle"
<ben@yellowcastle.spam.com> wrote:
> While I do not work for TLC as Ashley does, I wonder if you would be
> satisfied if they had an auto reply system setup to automatically send a
> message like, "Thank you for contacting LEGO Direct. While we value your
> comments and questions we are unable to respond to each email personally. Be
> assured we do read each email and want to thank you for contacting us."
> whenever any email was sent to legodirect@lego.com ?
>
> It would be pretty easy to implement something like this. Of course the
> question is, "Is a form letter response better than no response at all?"
>
> BEN GATRELLE
I don't work for LEGO either, but until the time that Brad J. showed
up it was impossible to find a publicly acknowledged EMAIL address AT
ALL, let alone get a reply. So this is already a step in the right
direction. I assume that this was partly to avoid getting sued over
"I sent this idea in then a year later here's this theme that I sent
in on the shelves" type lawsuit. The other part I suspect is lack of
desire/reconition of the need to interact with us on the 'net. Well
this is *MY* take on the whole deal. So would a auto-responder even
BE a good idea? I sure don't know, that's for LEGO to decide, so far
it hasn't been implemented.
Oh, congrats Ashley on your job :^)
Mike
--
All other themes are just spare parts for Castle!
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Message has 1 Reply:
 | | Re: LEGO is listening! (was...are you listening?)
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| (...) I have to correct you and others reading this part of the thread. The *FIRST* person with a Lego repliable email address was the manager of the Potomac Mills Lego Outlet store. According to what I've heard (first hand mind you, and when it (...) (24 years ago, 13-Nov-00, to lugnet.dear-lego)
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