 | | Reply 7: Businesses, Customers and Trust
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(...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (19 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (19 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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(...) There is no such thing as an "objective opinion". It's either - or. Objective: "Colour change is wrong for these reasons: ..." Opinion: "I cannot accept the CEOs apology" I don't consider myself "burned" here. I've been hit by the colour (...) (19 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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(...) North Americans only, or South Americans too? (19 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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(...) -snip- (...) Would it change anything if the word was "dispassionate"(1) rather than objective. The idea that David is trying to express is whether an opinion is being clouded by excessive emotionalism. Maybe it is just an uniquely American (...) (19 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 7: Businesses, Customers and Trust
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Dear Leonard, Just a small correction and addition here: The "American Mindset" annotation relates to the example of Davids experience with Lego fixing a problem, and how exited he was that they actually did this, not to the starting paragraph. (...) (19 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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