Subject:
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Poor Service to Toy Shops = No Lego
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sat, 1 Jun 2002 14:51:14 GMT
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I went by our local (favorite) toy store yesterday. They have always carried
a great selection of Lego and generally carried some shop at home only sets.
There was NO LEGO. They had dropped all Lego from their store!
I asked them why, didn't the Lego sell? No, the Lego sold very well but
their ordering service was TERRIBLE. They constantly had orders canceled, so
they would have to continually reorder (the same orders that had been
canceled). Orders were erratically filled and it was too difficult to deal
with Lego the company.
I find this very disturbing and I hope Lego looks into their ordering
service to retail shops. This store is very successful and as I stated
before they always carried a large line of Lego.
Where are the customer reps? Oh yeah, they only see him once a year. Why is
your ordering system so antiquated and cumbersome? I don't remember all the
specifics of the problems they had but I sure hope that someone in Lego
cares. The store is The Children's Store located in Boise, ID.
They didn't drop your product due to expense, lack of sales or product
quality. They dropped the line due to poor service and a difficult ordering
system. I find this very sad.
Rose
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Message has 10 Replies:
 | | Re: Poor Service to Toy Shops = No Lego
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| (...) <<<SNIP>>> You know, I have heard the same thing from a bunch of independent toy stores. Most independent toy stores in my area don't carry Lego, it's just too difficult. It's a real shame, most of them have converted to (...) (22 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| (...) I regularly go to a toy store in Keene, NH (Toy City) & the manager of the store knows that I'm a Lego fanatic & he lets me see the yearly retail catalog when he gets it. He's told me several times about this same problem of difficult service (...) (22 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| (...) I'm glad to hear someone bring this up (even if it's sad to hear). The toy seller above is hardly alone. I've heard this kinda stuff over and over. TLC knows all about their poor service. It seems to be a sort of farcical common knowledge (...) (22 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| It may not be as hopeless for all independent toy store that wish to sell Lego. There is an independent toy store here in Calgary, Alberta that does sell Lego, and they stock quite a bit of Lego. Also, I was able to pick up the Studios Monsters sets (...) (22 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| (...) I should point out that LEGO Direct is not a division that works with toy shops. Also, the lugnet.lego groups are for two-way constructive dialogue.. So, this thread should probably be in lugnet.dear-lego. But I understand how this particular (...) (22 years ago, 2-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| this must be the case world wide i am suprised more independant retailers don't drop lego as a line.In Australia we are told we can't sell via the net we have to place minimum orders and we must reach a set purchase level each year to keep our (...) (22 years ago, 3-Jun-02, to lugnet.lego.direct)
| | | Re: Poor Service to Toy Shops = No Lego
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| This is really kind of sad, only because I've heard it so many times. The primary complaints of my local "mah-n-pop" toy store are almost identical to others in this list. But to add my question to this string, why such a small margin for the (...) (22 years ago, 3-Jun-02, to lugnet.lego.direct)
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