Subject:
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Re: New colors and other info
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Newsgroups:
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lugnet.general
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Date:
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Wed, 19 Nov 2003 08:39:25 GMT
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Viewed:
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886 times
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Me too: thanks Jake, for responding quickly and clearly. That in itself doesn't
make the color changes less worriesome, though. See
http://news.lugnet.com/general/?n=43644 for my concerns.
There's one thing that strikes me in your explanation. You say that the colors
were changed after much consideration. I don't doubt some color designers made a
big fuss about it, but appearantly the far-reaching impact of this change wasn't
considered properly. Because if it were, liasion people like you would have been
deeply informed beforehand and you obviously weren't!
Appearantly TLG didn't deem it necessary to have an internal information
publicity campain about this.
- Do your call agents know what to tell people when they want a refund because
'the colors don't match'? Is there a policy?
- Are retailers being informed so they can answer questions from their
customers? ('Does this set contain the old or the new greys?' 'The colors are
off, I want a new one').
- Are catalog designers informed how to deal with this? (Do we have to note the
set production year for each item, or mark 'old' and 'new shades'?)
- Are TLG's inventory systems upgraded (Some items are not determined by their
set year, e.g. when do the old-grey rail tracks - or wire connector- run out and
do we get the new shade. Is the inventory system prepared to track these kind of
changes?)
Clearly, I suspect these issues weren't adressed beforehand. Otherwise I can't
imagine approving this change by management.
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