Subject:
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Re: "Super Friction Specials" - Question at Jake / TLC
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Newsgroups:
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lugnet.trains, lugnet.lego.direct
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Date:
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Mon, 27 Oct 2003 23:16:16 GMT
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Viewed:
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2341 times
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In lugnet.trains, Reinhard "Ben" Beneke wrote:
> Hi all!
>
> Over the past weeks we had to read nearly daily about "super fcriction wheel
> sets". I am glad that most of the AFOLs around have saved their humor on this
> topic and take it just as a minor drawback.
>
> On the other hand we will get the new train sets delivered in a few weeks and I
> think I am not the only one who is in fear that these new sets might still come
> with the defected wheel sets.
>
> For us - as AFOLs with some skill to use a scalpell and with the knowledge of
> the quality lack of the wheel sets - it is no big deal to "repair" them. But
> what about kids? What about newbies in the field of LEGO® trains? They will have
> no chance to drive a new train in a sufficiant way. I fear these customers might
> be really disappointed about TLC and the quality of its products.
>
> And even IF they called the service hotline they will get replacement wheel sets
> that are no way better than the ones they have had.
>
> So here comes my question at Jake (as our TLC contact person) and at TLC in
> general: Could you PLEASE give us an update about this quality issue?
>
> We gave you feedback over months and we have exactely told you what kind of
> problem we have with your product. We heard then, that there was in fact a
> problem with a third party supplier. And that the right persons inside TLC had
> been informed about this problems.
>
> But that is "ages" ago: still there is no chance to get reliable replacements
> (as far as I have read here and at 1000steine). And even worse: possibly all new
> train sets still might suffer under defected wheel sets. :-(
>
> Jake, could you please be so kind and leave us a short feedback about actions
> that have been taken since the problem was named here?
>
> Will the new sets come with wheel sets in the quality as we have known in the
> early 90ies?
>
> Do all S@H-Sets still have the defected wheel sets in them, or has there now
> been a new production run (at least for certain sets?) and those are (partly) ok
> from any given date on?
Ben, great talking to you (and meeting you for that matter!) at LEGOWorld. As
mentioned in person, I was actually in Denmark last week, and had a chance to
talk one of train (among other things) designers. He was aware of the problems,
and gave me a few answers on what's up. However, there were a few things that
you mentioned that he wanted to follow-up on before we give you the final
answer.
I'll get back to you and the community ASAP about this issue.
Thanks!
Jake
---
Jake McKee
Community Liason
LEGO Community Development (LCD)
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