Subject:
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My ISP has just impressed the pants off me.
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Newsgroups:
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lugnet.off-topic.geek
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Date:
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Thu, 25 Nov 1999 02:26:57 GMT
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Viewed:
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88 times
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Wow. For me to change ISP's anytime in the foreseeable future would require a
huge enticement, on the level of a free computer.
I just got off the phone with my ADSL provider (who is also my dial-up
provider) to cancel my dial-up as I finally, after several months of swearing
and tinkering, have my ADSL working with my laptop. So I give the guy on the
phone a very brief summary of what happened (I spent a long time talking to
tech support, they changed my ADSL modem once cause it got fried, I finally got
a network card that I could make work, so I'd like to cancel my dial-up).
Without any more information than this, and without prompting or asking, they
credited me for *every* *single* *minute* of dial-up time I had paid since
getting ADSL. This amounted to several hundred dollars! (I've been dealing
with this for several months) When I pointed out that a fair amount of the
delay (in getting ADSL up) should probably be attributed to me, he responded
with an off-hand "Well, we should have had it working from day 1."
Wow. That is very happy-customer-making service. They may have "lost" several
hundred dollars, but the odds of my EVER going somewhere else for internet
access are effectively non-existant. Wow.
James
http://www.shades-of-night.com/lego/
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