Subject:
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Re: AWESOME! Customer Service @ ZanyBrainy.com
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Newsgroups:
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lugnet.market.shopping
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Date:
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Thu, 27 Apr 2000 08:34:42 GMT
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Viewed:
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436 times
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In lugnet.market.shopping, Matt Penney writes:
> About a month ago I purchased serveral Lego items at ZanyBrainy.com. When • they
> arrived they were not what I had expected due to a simple mixup. Each • customer
> service rep. I have delt with took the time to let me explain how the mixup
> happened and took action to correct it on their web site. Then they agreed to
> take ALL the charges off of my credit card (including shipping) and they are
> paying for the shipping charges back to ZB. To Top it all off, they gave me
> a discount off of my next purchase!
>
> Ahh... it so nice to be treated like you matter :) Unlike some nameless
> stores (WB) that may treat you and your purchase like you don't.
>
> I was so impressed I thought Ya'll (Texan for All of You) might want to know.
>
> Matt
I've ordered from them several times and never messed up my orders. In
addition to that, i get my package after 3 working days and i'm from Hawaii.
What can i say? They're really doing a great job. Way to go, ZB!!!
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Message is in Reply To:
 | | AWESOME! Customer Service @ ZanyBrainy.com
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| About a month ago I purchased serveral Lego items at ZanyBrainy.com. When they arrived they were not what I had expected due to a simple mixup. Each customer service rep. I have delt with took the time to let me explain how the mixup happened and (...) (24 years ago, 27-Apr-00, to lugnet.market.shopping)
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