Subject:
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Re: Much Appreciated
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Newsgroups:
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lugnet.lego.direct
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Date:
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Fri, 28 Sep 2001 17:58:44 GMT
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Viewed:
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410 times
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Wow, well said!
Echo, ditto, and well done, bravo!
Legomaster
http://www.brickshelf.com/cgi-bin/gallery.cgi?m=Legomaster
In lugnet.lego.direct, Shaun Sullivan writes:
> Hi Jake et. al,
>
> I just wanted to offer you (singularly and plural ...) some praise. I've been
> extremely impressed with LEGO's official presence on Lugnet, and the way LEGO
> has been handling various issues lately; for example, the withdrawl of 6776 and
> the errors in the Metroliner/ClubCar packaging that you just posted about. It
> is extremely gratifying to see a company, be it public or private, making a
> sincere effort to address consumer concerns and take the proverbial high road.
> Without getting into any of the discussion about whether 6776 should/shouldn't
> have been pulled, it's clear that the decision was made, at the risk of some
> undesirable coverage, for good and well-intended reasons. The decision to
> publicly preannonce the packaging errors, while at the same time presenting
> some already-established solution procedures, was also a much-appreciated
> touch. If everybody stood up and took responsibility for their mistakes
> (whether intentional or not, whether real or perceived), and offerred the same
> level of creative effort in addressing them that LEGO has shown lately, it
> would be a much less cynical world. So here's one vote of thanks and heartfelt
> appreciation for what I perceive as a job well (and inspirationally) done.
>
> A company with a conscience ... and they said it couldn't be done.
>
> -s
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Message is in Reply To:
 | | Much Appreciated
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| Hi Jake et. al, I just wanted to offer you (singularly and plural ...) some praise. I've been extremely impressed with LEGO's official presence on Lugnet, and the way LEGO has been handling various issues lately; for example, the withdrawl of 6776 (...) (23 years ago, 28-Sep-01, to lugnet.lego.direct)
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