Subject:
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Re: How do I order missing pcs.?
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Newsgroups:
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lugnet.lego
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Date:
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Mon, 29 May 2000 15:24:53 GMT
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Viewed:
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1199 times
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In lugnet.service, Michael Jorgensen writes:
> Well,
>
> It finally happened...I bought a set with a missing piece. First off, I am
> amazed at LEGO's QA. LEGO has got to be the easiest thing in the world to
> mess up on packaging nut I have never found a set with a missing piece...until
> Saturday.
>
> I bought 7159 (Pod Racing Bucket) and it is missing a 1x2 dark grey plate,
> which I noticed once I got to page 29 of the instruction booklet (building the
> engines of the 4th racer).
>
> Who do I call to rectify this? LEGO Canada? LEGO Direct? What is the number to
> phone and what is the procedure? (i.e. how do I make sure they know what piece
> I'm talking about?)
>
> I am in Canada (near Toronto)
I haven't had a problem with Lego pieces since one of the new 9v motors in my
Mindstorms set went clunk a year and a half ago. I called Lego Canada customer
service, and they referred me to a 1-800 number in the States. I answered the
operator's questions, and the part appeared a short while later.
I'd still try Lego Canada first, and they'll tell you who to call. Or call S@H
and navigate the telephone system. They're very serious about QA...
Jeff
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