Subject:
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Re: Lego changes CEO after new losses
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Newsgroups:
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lugnet.lego, lugnet.legoland
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Date:
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Thu, 21 Oct 2004 21:25:46 GMT
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Viewed:
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10180 times
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In lugnet.lego, Mark Papenfuss wrote:
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In lugnet.lego, Ted Michon wrote:
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Spinning off the parks, or selling them outright, sounds ominous. >
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I would not mind seeing a new division within Lego to just run the parks - I
think THAT is what the problem is they seem to be forgotten (noting the
NUMEROUS broken parts within the attractions) and a division that has the
sole responsibility of keeping the parks up would be the way to go. There may
be one of them now, I am not sure - but if there is they need to do a better
job.
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I have some strong negative feelings about Legoland CA. I drove my kids (15
hours) specifically to visit Legoland (CA) and we were all looking forward to
the experience. I have visited numerous parks in my 42 years and I must say
Legoland was the worst park/ and experience I have ever had.
As Mark mentioned above I found numerous items broken. I was appalled at the
number of displays that were broken and filthy. Handsel and Gretel had so many
cobwebs and spiders on them it scared my 4 year old. The park in general was
dirty, bordering on filthy. This includes building walls, rides, displays and
trash around the park. (we were there at the opening and it was a really slow
day for the park).
The employees were collectively the most appethetic uncaring group of employees
I have ever come across. Most (9 out of 10) employees acted bored, were ignorant
about their own park and basically did not appear to care about their job or
park. For instance I wanted to get a mosaic of each of my two boys. I had three
separate employees send me to three separate different parts of the park ( and I
mean ALL over the park) and they were ALL wrong. One employee had never heard of
the mosaic but he atleast called administration(?) on a park phone. They
insisted the mosaic was in the Technic ride area. I mentioned that the Technic
ride was closed and that it did not make sense that it was there, they (admin)
insisted they were correct. (they weren’t) I finally gave up trying to find the
mosaic.
I waited 5 minutes at a small shop in the Knights Kingdom area to pay for a
shield and sword for my son. The cashier was having an intense conversation with
her boyfriend about her personal life. Her boyfirend finally left and she then
waited on me. (I timed the gal and I was standing right in front of her, the
boyfriend was standing next to me)
The special fee charged for my 4 year old to brush dirt away in the dino dig
area was down right insulting!
I could go on and on, but I will stop with the negative.
Positive
I did manage to find a few good employees. They guys running the Fire Station
ride were enthusiastic and gave my boys and I a thoroughly enjoyable experience.
These guys were just as enthusiastic at 10 AM as the were at 4 PM.
Some of the rides were fun and different.
Miniland had some great models and we really enjoyed looking at the models,
however this is an area where many, many things were broken.
The most insulting experieince we had was an encounter with the park model
builders. There were two builders and boy and an older woman. The boy was fairly
new but he expressed extreme graditude for his job and he tried hard to talk
with us. The woman was sarcastic and actually had the gall to complain about her
job and how building the NASCAR signs was soooo hard and she didn’t like it. No
one should complain about a model building job!
Maybe new management would improve the park. The current management is doing a
poor job!
Rose
BTW I was just at the Park, September 24, 2004.
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Message has 1 Reply:
Message is in Reply To:
 | | Re: Lego changes CEO after new losses
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| (...) IMHO selling the LL parks to an outside company is just beyond stupid. I mean HELLO - this is LEGOland. This is not some generic theme park where it does not really matter who is running it - I don't want to see LLCA run by some random (...) (20 years ago, 21-Oct-04, to lugnet.lego, lugnet.legoland, FTX)
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