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In lugnet.market.shopping, Dominic Gruetzmacher wrote:
> I just called in to check the weekly LEGO Shop at Home phone specials.
> Unfortunately, this program has been discontinued. There will be no more phone
> specials. This was confirmed by speaking to a second LEGO customer service
> representative.
>
> Dominic Gruetzmacher
Thanks for the news, Dominic.
This is a sad statement but not too surprising considering Lego's great
financial returns (currently anyway) and the way their sets continue to be
overpriced by 20-25%. They're making money (and keeping the tiniest suggestion
of any threat to their precious empire under control with lawsuits), why give
the patient/watchful consumer a break?
Competitive brands are making some small measures of improved success (and
getting some notable licenses). This combined with those brands' terrific
customer service (even rivaling Lego's) may provide the needed impetus to remind
TLG of keeping the customer in mind, but we'll just have to see what happens
over the next couple of years.
Don't misunderstand me, I enjoy the TLG product (for the most part). It's just
measures like removing this one small program (that gives a customer a break)
that have me shaking my head in disgust (and make me pause ever so briefly
before making my next Lego purchase).
..joseph g
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Message has 1 Reply:
 | | Re: US Shop at Home Specials Discontinued
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| (...) ::snip:: (...) I have a different theory on this. I think that LEGO is merely streamlining its operations and recognizes that these days, orders by phone represent a very small portion of their total sales. I would guess that their call center (...) (14 years ago, 3-Jun-10, to lugnet.market.shopping)
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Message is in Reply To:
| | US Shop at Home Specials Discontinued
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| I just called in to check the weekly LEGO Shop at Home phone specials. Unfortunately, this program has been discontinued. There will be no more phone specials. This was confirmed by speaking to a second LEGO customer service representative. Dominic (...) (14 years ago, 3-Jun-10, to lugnet.market.shopping)
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