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> Maybe I should spin this around and ask the AFOLs to answer this: What can I do
> to "prove" that we are listening?
Some people won't ever be convinced - but I'd like to say this:
The very fact of this question, this thread, and this discussion all supports
one thing:
TLG listens to the Fans.
Jake is a paid professional who's sole job (it seems) is to argue on our behalf
to TLG, and to argue on TLG's behalf to us. This means it is very important to
TLG that there are communication lines open between TLG and the Fan community,
because they are putting real money into those communication lines. I respect
both TLG and Jake for the effort they are putting into this situation.
Having said that, the color-change is perhaps one of the biggest TLG-AFOL
problems ever. And it is definately strikes at an issue of trust. This isn't
about Fans not understanding or agreeing with why TLG did something -> its that
from now on, when a Fan opens a brand new set, the fans will check twice to make
sure all the colors are the same, that the pieces are correct. No longer will I
just dump the new pieces into the "To-Sort" bin and go happily about my day.
Don't get me wrong - I really do love LEGO, and will always love LEGO. I'm very
happy to see the level of interaction we currently have, and hope that it grows.
But I can't ignore that there has been hurt trust here.
-Lenny
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Message is in Reply To:
 | | Re: Color Change - Final Update
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| (...) Yeah, I can understand this. You make a good point. (...) See, this is where I scratch my head. I'm not sure what more I can do to convince people, or prove to people that we do listen. We've developed tons of products that are extremely AFOL (...) (21 years ago, 6-May-04, to lugnet.general, lugnet.lego)
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