Subject:
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Re: S@H...It may not be good news when (if) it does arrive!
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Newsgroups:
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lugnet.general
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Date:
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Tue, 17 Jul 2001 14:48:47 GMT
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Viewed:
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752 times
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In lugnet.loc.au, Benjamin Whytcross writes:
> In lugnet.loc.au, Tom Stangl writes:
> > Benjamin Whytcross wrote:
> >
> > > I had an order from S@H sent to a friend in the US and forwarded on to me,
> > > but unfortunately it seems LD rely on deceptive advetising with some • items...
> > >
> > > Set 7000: Young Ankylosaurus.
> > >
> > > This set features a nice picture with 4 2x2 corner sloped bricks in
> > > Verdi-gris, helping form a nice body for the animal...yet when it arrives, • I
> > > find it uses other, less useful, parts and has a dis-appointing shape.
Apparently the Young Ankylosaurus was photographed from a prototype and the
foto made it into catalogs. The shipping model does not have the corner slopes.
I messaged SAH US on this and got a quick response:
===
"Dear LEGO® Builder,
We appreciate your pointing out the photography error of the Young
Ankylosaurus on our website.
Our product brochures and photos on our website are sometimes produced
many months prior to the introduction of a new product line. Thus,
alterations are sometimes made to the packaging or contents of a
particular item after brochure photography has been completed. In this
instance, the Young Ankylosaurus was changed slightly after the product
brochure was printed. This dinosaur does come with 1x1 cones on its
back; not with the inverted 2x2 corners as shown on the website. Also,
this dinosaur is a pale green color, not a bright green.
Thank you again for notifying us. I will pass this email along to our
website designers for their information.
Happy building...
Maureen, Specialist
Consumer Affairs"
++++
> > >
> > > Set 2996: The lost tomb (?).
> > >
> > > This set has the following description:
> > >
> > > "Johnny Thunder and Professor Lightning are exploring the Lost Tomb. • They've
> > > got all the gear they need -- shovels, picks, and more -- but Sam Sinister
> > > is on the way to steal the treasure! "
> >
> > > And yet when I opened the set...no Johnny Thunder or Professor Lightning.
> > > [guess which of the two I was most dis-appointed abount not receiving :)]
> >
> > Was that description for 2996 or K2996? K2996 was a promo, it was 3 sets • sold
> > together with the K added - 2996, 2995, and 5900, for $18.00 if I remember
> > correctly.
> >
> > Yep - http://guide.lugnet.com/set/2996
> >
> > Johnny is in 5900, Prof L is in 2995 - so what you wanted was K2996. If you
> > order 2996, that's all you'll get, the ONE set. You must tell them K2996 to • get
> > all 3. BTW, it's just 3 separate sets, they don't package them together in • any
> > way.
> >
> > I have no idea if they still sell it as K2996 or not, but if they don't, I • have 3
> > sets, I could give 1-2 up.
> >
> > --
> > Tom Stangl
> > ***http://www.vfaq.com/
> > ***DSM Visual FAQ home
> > ***http://ba.dsm.org/
> > ***SF Bay Area DSMs
>
> Thanks for the info...The point of my complaint was that people are relying
> on S@H to have both accurate descriptions AND Images, otherwise they are
> leaving themselves open to False advertising complaints, etc.
>
> Unfortunately, the item isn't listed as K2996 [how do you order K sets
> on-line by the way?] but I wouldn't mind a couple of the packs...but I can't
> REALLY afford them at present :( [anyway, I'm sure you have some good uses
> for them :) ]
>
> BTW, This goes along with my previous complaint about an item [the director
> key-chain] that is shown in the S@H catalogue, and has "shop on-line at
> www.lego.com" below it...but can only be ordered over the phone [A bit
> expensive from Australia] as I discovered upon trying to order it on-line (I
> eventually emailed S@H and found this out]
>
> AHHH....I just realised...I remember Brad saying at one stage that S@H
> wouldn't be expanding its service till it got all the bugs out...this must
> be what he meant :P
> [Now he knows the bug has been found S@H can come to Aus ?]
>
> Benjamin Whytcross (Doing his best to help S@H get their act together so
> they don't end up with Mr Fels telling them off for misleading/false
> advertising... and slapping a BIG fine on TLG.]
>
> Lugnet member 407
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