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Brad,
THANK YOU!
Comments below...
Brad Justus wrote:
> To LEGO enthusiasts everywhere:
>
> We hope that we are the bearer of some holiday cheer for you all. For those of
> you who have felt that your love for LEGO was unrequited, this is a new day.
> With this missive, the LEGO Company asks to open a dialogue with you, our
> consumers. Whether you are an AFOL, or a parent purchasing a first DUPLO set,
> or a KABOB (Kid with a Bunch of Bricks – we just made that up), here are some
> words that should gladden your hearts: We are listening. And more than that,
> we will endeavor to be very responsive to your needs and desires. We want to
> have the best possible relationships with all of you who want to have a
> relationship with us. That is what LEGO Direct – our new direct-to-you
> communications and commerce channel (which I am heading) is all about. LEGO
> Direct embraces all the company’s direct-to-consumer efforts on a global
> basis, both on- and off-line: Shop@Home, our Internet presence(s), e-commerce,
> LEGO clubs worldwide, community building activities, and more.
Suggestion - STOP the "this set only available in country X". That would stop us
from having to ship sets all over the world. Make a set available from Lego
Direct no matter what country you live in - a TRUE global Shop At Home.
> In creating this new enterprise for the company, we take one more step towards
> reaching our strategic intent: we want to be the strongest brand in the world
> amongst families by the year 2005. It’s a very bold goal, and one that we
> believe we can reach – but only if we are capable of listening and responding
> to the people who buy our products. You. Hence the creation of LEGO Direct.
Ooooh, my prayers are answered!
> As a first step, we at LEGO Direct want to participate actively in these
> newsgroups from now on – that is, if such participation is something that you
> want.
That's a no-brainer - PLEASE participate ;-)
> Please realize that it will take some months for all our new efforts to
> be fully visible – we will be redesigning our entire Web operation (as well as
> our offline direct services), and intend to have the first release ready for
> you by late next Summer. But here’s a little preview that we think you’ll
> like: we are planning to make bulk ordering – albeit initially in a restricted
> format – available by then.
Eep! My heart stopped for an instant!
I suggest you set up a form online (NOT an email address) specifically for
requested parts.
> We are right now in the process of establishing new office space in New York
> and expanding the LEGO Direct staff. It will take a little time, so please
> understand that we’re not yet able to handle a deluge of incoming e-mail – but
> we’ll be happy to engage in a dialogue with you in these forums. We will do
> our very best to respond to everything that we can in a timely manner. We want
> to be a company with whom you want to be involved. We want to be the company
> you’d like us to be. And to do that, we need your input. What do you love?
Lego ;-)
> What do you hate?
How hard it is to GET some Lego ;-)
> How can we help you?
Help us GET that Lego - no more country-exclusives.
Widely expanded bulk service (albeit over time).
Any piece available in any color currently cast (part of bulk service)
More transparent pieces in all shapes! Large trans plates would be SO cool! (part
of bulk service)
Something requiring more work - new pieces - larger tiles, and tiles in odd sizes:
2x3/4/5/6/7/8
1x3/5/7
3x3/4/5/6/7/8
4xAnything ;-)
6xAnything ;-)
> Tell us – we want your input. We know
> you’ve got a lot to say – we’ve been reading your postings for a little while
> now. We are very encouraged by the commitment and intensity of the LEGO
> community online – and that includes AFOLs. Perhaps, if traffic warrants it,
> we ought to consider creating a new newsgroup (or simply reformat lugnet.dear-
> lego) to serve as the online communication-to-LEGO channel. It’s up to you.
>
> We cannot tell you how excited we are to be working with you all. We hope you
> are equally encouraged by the renewed commitment we are making to you. We look
> forward to a very rewarding collaboration.
>
> Happy Holidays. And Play Well.
>
> – Brad
>
> Brad Justus
> Senior Vice President, LEGO Direct
> legodirect@lego.com
--
| Tom Stangl, Technical Support Netscape Communications Corp
| Please do not associate my personal views with my employer
|
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Message is in Reply To:
 | | Introducing LEGO Direct
|
| To LEGO enthusiasts everywhere: We hope that we are the bearer of some holiday cheer for you all. For those of you who have felt that your love for LEGO was unrequited, this is a new day. With this missive, the LEGO Company asks to open a dialogue (...) (25 years ago, 9-Dec-99, to lugnet.general, lugnet.announce, lugnet.dear-lego) !!
|
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