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"John Neal" <johnneal@uswest.net> wrote in message
news:39C67132.AF7873B5@uswest.net...
>
> Christian Gemuenden wrote:
>
> > Hi all again!!!!
>
> <snip>
>
> > Actually, the woman I talked to was called
> > "Claire Williams" a very friendly and helpful LEGO employee
>
> Hmmm.... Susan's daughter, perhaps;-)
>
> All seriousness aside, thanks for sharing, Christian-- I think that is a • great
> example of how things are going to be different from now on IMO.
I agree :-)
I have been reading this group for quite a while and it saddened me that the
majority of posts have a negative tone. For some strange reason I felt that
in the eyes of many fans TLC couldn't do anything right. Whenever IMHO a
milestone was reached, the negative posts appeared too. Like TLC has to do
it right in only one shot ...
Don't get me wrong: I also wish the European S@H sold more sets (Starwars
minifig packs!) and I agree that advertising sets you can't deliver is bad
practise. I do understand that for many AFOLs LEGO direct didn't live up to
their expectations, it's just that I believe that Brad and his crew are
trying their best to achieve the goals they've set and I too believe that
many of Brad's goals are our goals. Sometimes it takes some time to achieve
these goals (like in this case- the distribution of US sets to Europe,
educating staff etc.) and sometimes TLCs planning doesn't match ours
(gradually increase the amount of sets available, while we (ofcourse) want
all of them right now).
> I really
> believe that TLC has turned the proverbial corner in terms of its • marketing
> strategy, and that the best it yet to come.
I'd say let's give them some time to right the wrongs and see what happens,
S@H in Europe and via the Internet is only the beginning of their new
marketing strategy and I think they and the community both want that
strategy to succeed.
-Frank
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