Subject:
|
LEGO - Small shop horror story
|
Newsgroups:
|
lugnet.lego.direct
|
Date:
|
Fri, 7 Jun 2002 23:45:21 GMT
|
Highlighted:
|
!
(details)
|
Viewed:
|
853 times
|
| |
|
|
Hi all.
As some of you know, I recently went to work for a small educational toy
shop in North Seattle. I actually found the job thanks to LEGO! The owner
was considering starting to carry LEGO, and was at a SeaLUG meeting.
Well, it took quite some time, but we eventually got our order in. Ordering
was, in itself, a fairly painless process. Mostly because the owner wanted
to start out with a bang, so we ordered A LOT (for a small store).
The order arrived... mostly complete. However, there was one box that was
labelled 4702 but inside were 4792. We didn't order any Alpha Team, nor do
we believe it will sell well in our shop.
The receiving clerk called LEGO. The normal process when a company sends
you the wrong thing is that they send you the correct item and you either
send them the mistake back (if you can't sell it/don't want it) or they add
the cost of the new item to your invoice and you keep it while also getting
the correct item.
We deal with literally hundreds of vendors. They ALL have this as a policy.
But not LEGO. No, apparently it's OUR fault for receiving the wrong box.
So if we want the correct item we will have to reorder it and pay for the
shipping ourselves. As for the unwanted item, well, they will credit us for
the difference in price - but WE have to write them a LETTER to explain the
problem and why we deserve credit. They refused to even discuss us
returning it.
Not so oddly enough, the owner of the shop is royally peeved at LEGO. The
shipping clerk, who used to like LEGO, has sworn she will never buy or even
touch another piece of LEGO. Chances are very good we will never order from
them again.
So now I'm in a bit of a quandry. I want the shop to carry LEGO. But if
they aren't even going to do the absolute basics for a vendor, there is no
way it'll happen.
Any ideas, folks? Anyone know who I should call to discuss this? Because
LEGO has just made a MAJOR gaffe, as far as I'm concerned.
-Laura Gjovaag
|
|
Message has 1 Reply:
 | | Re: LEGO - Small shop horror story
|
| quite shocking considering how liberal and helpful their S@H Customer Service is. why the same practice and consideration isn't true for their retail shops is beyond me. of course this could be an isolated case. have you tried calling back and (...) (22 years ago, 12-Jun-02, to lugnet.lego.direct)
|
7 Messages in This Thread:
  
- Entire Thread on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
|
|
|
|
